Diagnosed and resolved operating system, hardware and software program problems to root causes.Recommended configuration changes and system additions that optimized performance.Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining an action plan for the investigation and resolution life cycle of the case.Identified process gaps and provided solutions that improve the customer's quality of service.Coordinated and performed Centrality Perinatal software upgrades.Reduced workload of escalations and maintained their timely feedback to management.
Noqu
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It ManagerNoqu Jan 2024 - PresentChennai, Tamil Nadu, India
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It Support SpecialistNoqu Jan 2024 - PresentChennai, Tamil Nadu, IndiaConducting routine evaluations of network and datasecurity.Locating and seizing chances to enhance and updatesoftware and systems.Creating and implementing the organization’s IT policyand best practice manuals.Performing routine system audits.Running routine system operations reports and sharingthem with MD.Organizing and establishing deadlines for major ITprojects such system up‐dates, migrations, upgrades, and outages.Managing and reporting on the IT budget’s allocation.Manage IT staff by recruiting, training and coachingemployees, communicatingjob expectations and appraising their performance.Looking for opportunities to train and build teamworkskills.Act in alignment with user needs and systemfunctionality to contribute to organizational policy.Identify problematic areas and implement strategicsolutions in time.Audit systems and assess their outcomes.Preserve assets, information security and controlstructures.Handle annual budget and ensure cost effectiveness.Daily CRM Software Report Send to MD.Manage Relationships with vendors for assets andservice providers.Oversee Internet Services Management, IncludingILL,BB,ISP,EPABX and VOIP.Manage Antivirus Solutions and Data Loss Prevention (DLP) Services.Maintain Hardware resources inventory and asset management.Oversee tools management for third party software andserver level licencemanagement.Install, monitor and troubleshoot Microsoft WindowsOS.Oversee Microsoft Mail Administration, including accessand security controls.Administrator Fortigate Firewall, including switchingand routing configurations.Manage Forti-AP Administration and LAN Topology.Configure IPSec and DSL VPN Connections.
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It ManagerBg Naidu Sweets Pvt Ltd Mar 2023 - Mar 2024TrichyCoordinate with Billing Software of Food Engine forSmooth OperationPurpose.Daily Monitoring All the Branch Stocks and Wastages.And reportsubmitted to my MD’s.Raw Material Stock Maintenance and Coordinating withStore Managers for Material IN and OUT Proper RecordMaintenance for ERPSoftware.Centralized CCTV Monitoring with IT Team. And DailyIncident and Dayto Day Activity report providing.Complete Infrastructure Support and ImplementationPlanning withCompany Budget.Vendor Management for IT Material Purchasing andServiceCoordination Purpose.Maintaining with 33 Branches and 6 Production Unit forAll ITCompliance and Smooth Operation Purpose.Lead the internal IT support team in our day-to-day IToperations,equipment provisioning, user access management,endpointmaintenance, & contributing to the overallimprovement of our IT stack.Provide end-user support to executive staff, and adviceregardingstandard office applications and best practices as itevolves withcompany needs.Ensure Licensing Management.Support onboarding / off-boarding employees oncorporate systems.Create and update manuals and documentation.S3, EC2, VPC, EBS, ELB, AMI, Elastic Compute, StorageVolumes, LoadBalancing, Auto scaling and DNS, Automation andConfigurationmanagement, Access Management and MonitoringServices, AmazonFSx and Global Accelerator.G-Suite Workspace email Administration experience.User Creation, User Data Backup, OutlookConfiguration Done.Network & Security Groups Experience in AWS (InboundRules, Outbound Rules, Manage Tags, Manage StateRules, Copy to New Security Groups, Delete SecurityGroups.Active Directory Configuration, Group Policy, DNSserver configurationand DHCP server Configuration. AWS Elastic IPsCreation and Deactivation.
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Senior It ExecutiveBhadra International India Pvt Ltd Nov 2011 - Mar 2024Chennai Area, India Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, LAN, and remote systems. Deploy and configuring PCs, Workstations and Laptops. Maintenance, Troubleshooting of Desktop Pc’s, Laptops, Operating System Installation of Windows XP/VISTA and Windows 7, Windows 8, Windows 10. Installation and Raid configuration of Windows server 2003 and 2008. Imaging PCs, Workstation and Laptop using Symantec Ghost & Acronics tool. Explains the exact cause of problem and provided solutions to it. Responsible for responding to customer calls on hardware issues. Maintenance & configuration wireless network. Implementing and configuring the corporate LAN/WAN environment. Hardware and Microsoft support for the Client machines. Installation and configuration of network Printers. Outlook configurations and support. Installing, Maintaining and Troubleshooting Airline Application Software’s. Administrating Bio-metric, Access Door Configuration & Monitoring.
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Network EngineerMidas Touch Computers. Mar 2010 - Nov 2011Pudukkottai Area, India Create the Networking Infrastructure. Site Survey for Consolidated LAN – WAN Project. Prepare the Survey reports, the Network design & LAN diagram according to the site requirements. Calculate the Electrical load with the help of Electrical vendor to finalize the UPS & DG set. Installation & Configuration of the network devices. Installation & Configuration of WAPs. Supporting the Network infrastructure. Troubleshooting network connectivity. PPP & VPN management. Troubleshooting various network problems like port enabling, crimping….etc. Implementing, Configuring, Monitoring & Troubleshooting Network Connections & Security and end user problems. Remote Support to different locations. Providing the Support to the entire infrastructure. Configure the Network Address Translation (NAT). Network Migration from RIP to OSPF.
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Customer EngineerPrecision Infomatic (M) Private Limited Oct 2007 - Feb 2010Bengaluru Area, India Recruited by the Precision Infomatic as Desktop Engineer for ITC InfoTech India Ltd, Bangalore. Duration: October 2007 to May 2008 Asset Management: Maintaining the complete Database Inventory of Desktops, Laptops, Printers, Hubs, and Switches Etc…. Software Inventory: Maintaining the Database of List of software’s installed on desktops based on licenses for the software’s. Allocation of PC to a new Joiner. Clients setup, Configuration and Maintenance of Windows 2000 Professional, Windows XP Professional, Windows vista. Installation of Necessary software based on the user project. Adding the Workstation to a Domain. Configuration of Mail client like MS Outlook & Outlook Express Configuration of Network and Standalone printers. Updating of Windows Patches of all desktops. Updating of Antivirus patches of Client Security. Configuration of laptops for Wireless Network Connectivity. Managing and Monitoring client systems by Remote Service using Remote Desktop connection & Third part utilities.
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Customer Support EngineerInfonet Asia Pvt Ltd. Feb 2006 - Sep 2007Chennai Area, India Load new or update software and systems on existing equipment Done installation and configuration of windows NT/2000/XP/professional and applications Responsible for troubleshooting, installation, configuration and repairing computer systems Responsible for performing hardware and software performance regularly Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, Network Connectivity, Network access issues and Printer Connectivity Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, network virus inoculation, hardware and software trouble shooting etc.
Senthilkumar P Education Details
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Iibm New DelhiA+
Frequently Asked Questions about Senthilkumar P
What company does Senthilkumar P work for?
Senthilkumar P works for Noqu
What is Senthilkumar P's role at the current company?
Senthilkumar P's current role is IT Incharge.
What schools did Senthilkumar P attend?
Senthilkumar P attended Iibm New Delhi, Ncit India's Iibm College Of Hotel Management, Iibm Campus, Chinchwad, Pune.
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Senthilkumar P
Strategic Sourcing Head - Electronics, Electrical, Power Train And Battery -Electric MobilityBengaluru -
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Senthilkumar P
Experienced Asset Management Analyst | Skilled In Sam, Ham & Itam | Power Bi, Servicenow & Data Analytics EnthusiastBengaluru
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