Senthilkumar S. Email & Phone Number

Reading, England, United Kingdom

• Successfully migrated legacy PBX systems in to Genesys CX in Netherlands and Belgium operations of Sedgwick• Handled workshops for Voice and digital campaigns with users and clients.• Managed the integration of email and chat functionalities, along with the Technical support for API endpoints.• Supporting several other Genesys ORG’s of Sedgwick with trouble shooting and RCA’s.• Responsible for design, staging, configuration, implementation, and support of IVR/ACD scripts• Providing day-to-day support, proactive maintenance, and perform independent IVR system troubleshooting and perform root-cause analysis• Perform unit and quality assurance testing• Support customer acceptance testing activities and troubleshoot/correct any issues

• Successfully migrated from Pure Connect to Genesys CX• Performed moves, adds, and change (MAC) tasks for the Genesys PureConnect platform including voice mail systems for all locations.• Troubleshooting issues on communications and connection solutions, including LAN and WAN, escalating where necessary for resolution.• Primary administration of Genesys PureConnect phone system, voicemail, IVR, Polycom desktop phones, soft phones, remote softphones, phone system reporting, ACD, ICBM, and faxes.• Managed PureConnect Dialer and maintain the SQL connection for outbound campaign• Managed PureConnect users, dial plans, phone queues, supervisor software, voice recordings, schedules to phone system.• Managed Asterisk SIP server for the NHS appointment reminder business• Provide support and training to user community for telephony installations, phone and voicemail, instruction, call activity reporting.• Provide helpdesk support as needed.

Reading, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

London Area, United Kingdom

Chennai, Tamil Nadu, India