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Seny Balachandra is listed as Leadership | Service Delivery Excellence and Transforming Cx | Expert in Telecommunications and Complex Deliverables | Strong Stakeholder Engagement at Navitaire, an Amadeus company, a company with 652 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Seny Balachandra.
Seny Balachandra previously worked as Service Management Principal Specialist at Navitaire, An Amadeus Company and Manager - Customer Success at Invia. Seny Balachandra holds Bachelor'S Degree, Computer Science from La Trobe University.
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With over 18 years of experience in the telecommunications industry, I am a customer success and service delivery leader with a passion for enhancing customer experience and driving operational excellence. Currently, I am a Customer Success Manager at Invia, where I collaborate with Telcos to deliver innovative mobility solutions for enterprise, government, and business customers.Previously, I was a Manager - Service Delivery & Jeopardy Fulfilment at Optus Business, where I led a team of 12 FTEs and managed over 100 fulfilment delivery staff, both onshore and offshore. I oversaw three key functions, including National Service Delivery, Continuous Improvement Lead, and Provisioning Delivery Specialists. I established a robust Service Delivery Model, catering to over 2000 customers in various sectors, and achieved 90%+ On Time Performance, contributing to a $65M annual revenue pipeline. I also implemented process improvement and automation initiatives, resulting in improved service quality, efficiency, and financial performance.As a transformational leader, I leverage my strong strategic thinking, communication, and collaboration skills to achieve organisational goals and drive individual and team success. I am certified in Transformational Leadership by Macquarie Business School and MBA Micro - Strategic Thinking for Leaders by La Trobe Business School. I am also proficient in CRM, RPA, ServiceNow, and ICT. I am motivated by delivering outstanding outcomes for organisations and customers, and I am always eager to learn and grow in my field of expertise.
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A career timeline built from the work history available for this profile.
Melbourne, Victoria, Australia
Driving excellence in service delivery, customer satisfaction and operational efficiency within the travel industry. Leveraging expertise in Amadeus - Navitaire systems to streamline operations and elevate traveler experiences.
Australia
Collaborating with Telcos to enhance CX with innovative mobility solutions for Enterprise, Govt, & Business customers.
Melbourne Area, Australia
As the National Service Delivery Team Manager at Optus Business, I successfully led a team of 12 FTEs, driving operational and transformational initiatives. Overseeing National Service Delivery, Continuous Improvement Lead and Provisioning Delivery Specialists (TAS), I directly managed 100+ Fulfilment delivery staff, onshore and offshore. Our Service.
Melbourne, Victoria, Australia
As a Change Operations Manager at Optus Business, I oversaw teams implementing network changes for strategic accounts. I drove productivity and quality performance while leading and motivating teams to deliver exceptional service levels. Managing national and global workforces in an outsourced environment, I utilised technical expertise in Optus ICT, fixed.
Melbourne, Victoria, Australia
As a Customer Delivery Specialist at Optus, I ensured the highest standard of Change Management for Enterprise customers. Representing Optus, I trained and assessed partner vendor (24)7 in India within 5 weeks, conducting quality assessments and delivering value-based training. Maintaining high customer satisfaction, I met on-time delivery and cycle time.
Melbourne, Victoria, Australia
Responsible for troubleshooting and resolving any technical shortfalls or issues.Also communicating effectively with customers and providing high-quality service and guidance.
Melbourne, Victoria, Australia
Responsible for managing customer relationships, ensuring customer satisfaction, and handling customer inquiries.
Other employees you can reach at navitaire.com. View company contacts for 652 employees →
Alyssa Bianca Mercado
Colleague at Navitaire, An Amadeus Company
Metro Manila, National Capital Region, Philippines, Philippines
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AJ
Adrian Josh Cruz
Colleague at Navitaire, An Amadeus Company
Central Luzon, Philippines, Philippines
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DS
Devon Sandberg
Colleague at Navitaire, An Amadeus Company
St Paul, Minnesota, United States, United States
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DS
Dave Sanders
Colleague at Navitaire, An Amadeus Company
Minneapolis, Minnesota, United States, United States
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DW
Doug Wilson
Colleague at Navitaire, An Amadeus Company
South Jordan, Utah, United States, United States
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GM
Griffin Mabasa
Colleague at Navitaire, An Amadeus Company
Metro Manila, National Capital Region, Philippines, Philippines
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SP
Sterling Packer
Colleague at Navitaire, An Amadeus Company
Salt Lake City Metropolitan Area, United States
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LL
Laville Laborte
Colleague at Navitaire, An Amadeus Company
Cebu, Central Visayas, Philippines, Philippines
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JL
Jaclyn Lin
Colleague at Navitaire, An Amadeus Company
Taiwan, Taiwan, Province Of China
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KF
Kevin Fischer
Colleague at Navitaire, An Amadeus Company
Madison, Wisconsin, United States, United States
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Quick answers generated from the profile data available on this page.
Seny Balachandra works for Navitaire, an Amadeus company.
Seny Balachandra is listed as Leadership | Service Delivery Excellence and Transforming Cx | Expert in Telecommunications and Complex Deliverables | Strong Stakeholder Engagement at Navitaire, an Amadeus company.
Seny Balachandra is based in Greater Melbourne Area, Australia, Australia while working with Navitaire, an Amadeus company.
Seny Balachandra has worked for Navitaire, An Amadeus Company, Invia, and Optus.
Seny Balachandra's colleagues at Navitaire, an Amadeus company include Alyssa Bianca Mercado, Adrian Josh Cruz, Devon Sandberg, Dave Sanders, and Doug Wilson.
You can use AeroLeads to view verified contact signals for Seny Balachandra at Navitaire, an Amadeus company, including work email, phone, and LinkedIn data when available.
Seny Balachandra holds Bachelor'S Degree, Computer Science from La Trobe University.
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