Seongsoo Yim Email & Phone Number

Sydney, New South Wales, Australia

- SIEM, UEBA & TDIR (SOAR) Security- SOC operations- Project delivery: End to End

Professional Services with hands-on implementation ∙ TCP/IP Networks (DNS, DHCP, IP Address Management, etc) ∙ Customisation & Automation & Integration & API & IaC ∙ DNS & SIEM Security ∙ SaaS & AWS Solution ∙ Customer project delivery

Sydney, New South Wales, Australia

End-to-end go-live delivery∙ Eliciting and Analysing business processes and data requirements into documentation with to-be suggestions; Sticky notes to User Story, BPM/N and BRD, etc∙ Specifying application behaviour, interface and data mappings: Application Spec, Flow charts, data spec and mapping, API doc, etc∙ TAM experience: Closely worked with key customers to maximise return on FICO CCS solutions∙ Driving and supporting implementation and feedback∙ Writing test cases and test execution for acceptance∙ Supporting Go-live and post-PRODDemonstrated wide capacity, time management skill and flexibility with all time fast paced projects in Agile and Waterfall SDLCContinuously deepening business acumen with big AU banks, Energy and Telco clients as well as in AP/J region.

- Delivering quality L2 customer support of IBM IoT solutions in a 24/7 worldwide coverage; remove support hurdle, ensure high level customer satisfaction and secure support retention- Driving support business improvement by looking to support performance and customer sat, promoting problem solving methods such as Kepner-Tregoe- Team management with HR responsibility for +15 multi-cultural team in AP/.J; cultivate high performance culture in KPI, and people coaching to maximise their throughput.

- L2 technical support in a 24/7 worldwide coverage; monthly +100 cases resolution with strong technical knowledge and problem solving skills on IBM Rational products- Technical SME with Java and JSP expertise along 3rd party integrations; reading source codes, building and owning mock-up testing environment in virtualization- Multi-level communications with customers and various levels of leadership and development teams

Sydney, New South Wales, Australia

- Developing IBM Tivoli Security software with Java/J2EE, WebSphere and Object-Oriented SOA architecture; Tivoli endpoint, distributed monitoring, log analysis and messaging, etc- Writing automation script in conjunction with Oracle stored procedure and Unix shell to centralise system logs of IBM Data center.- Developing a Web dashboard for project managers to monitor project progress and resource utilization- Performed quality assurance, system testing, integration testing as well as defect and release management

Software Development:- Business application development in Telematics with J2EE service platform; Location based, Telemetry, Subscription and In-vehicle interface- System application developer with Tivoli, Linux and Java/Web technology; security, system management- Tivoli TME Level 3 supportArchitect and pre-sales:- Telematics service architecture with J2EE - In-vehicle voice recognition with IBM Via Voice embedded.- System and security management with Tivoli and Websphere.- Data warehouse and data mining

Mba, Business Strategy, Social Enterprise And Quantitative Analysis

M. Sc, Information Management

Activities and Societies: The Korean Institute of Information Scientists and Engineers- Data Mining, Management Information System.