Sean Parkinson Email & Phone Number

Reston, Virginia, United States

Manages a Team of 50+ supporting day-to-day operations and maintenance of the FEMA GO System, a fully containerized, microservice-based system in AWS GovCloud. Includes delivery management of multiple, cross-functional Agile DevSecOps Teams (business analysts, developers, devops engineers, software development engineers in test, and security engineers), delivering development support for cadenced work from the FEMA GO roadmap, platform support for the FEMA GO platform, Tier 3 production support for FEMA GO users, and strategic technical debt remediation. Leads the Team in day-to-day Kanban project execution acting as primary POC for project escalations and coordination. Provides programmatic oversight day-to-day, including production support (incident/problem management), change and configuration management, Agile process improvement, metrics development, reporting, and technical continuous improvement efforts across the program Managed a Team of 16 (Business Analysts, Cloud Engineers, Database Administrators, DevOps Engineers, and Full-Stack Developers) to support ongoing sustainment and development of mission-critical, legacy grants management and reporting systems. Led the Team in day-to-day Agile Scrum project execution acting as primary PoC for solution Product Owners. The Team planned and deployed AWS GovCloud infrastructure in anticipation of a lift-shift of these legacy systems to the AWS cloud, including the driving and completion of Authorization (ATO and ATP) for these systems, and the successful migration of multiple system to AWS,Led a Team of 14 (Business Analysts, Cloud Engineers, DevOps Engineers, and Full-Stack Developers, and Scrum Masters) to support the design and deployment of an identity pipeline, a cloud-native platform for reconciling identities across disparate systems. Led day-to-day Agile Scrum project execution acting as primary PoC for solution Product Owner.

Arlington Va

Performed program management for Federal Health Market clients, managing teams of infrastructure and development staff to provide DevOps support for mission critical web applications at NIH. Led a team to perform a rapid data quality assessment and development of an organizational data strategy for a multi-system, complex CRM implementation. Managed Firm investments to bring key commercial Health IT technology offerings to Federal Health Clients, working with account team leads and commercial Health IT business development and product SMEs to identify opportunities to prototype solutions.Supported the Non-Profit Account Lead Client Service Partner to develop market strategy and manage account growth in alignment with this strategy. Led proposal teams in the response to technology-heavy opportunities in both Federal Health and Non-Profit markets, including the design and deployment of patient registries as well as global opportunities for the democratization of research data to support improved clinical outcomes and the development of cures for diseases.

Federal Energy Regulatory Commission

Managed a team of 50+ Infrastructure Operations & Maintenance Staff supporting a 1500+ seat, 500+ server, 150+ network device, SAN/NAS enterprise spanning 7 locations in the continental United States. Functional areas of this team include Service Desk, Desktop Support, Server/VMware/Storage/Network management, VPLEX WAN DR environment, Web Content Management, Citrix and VPN Remote Access Solutions, and Cisco UC voip infrastructure.Managed Task Area against contract SLAs for Incident/Service Request reponse and resolution, annual DR exercises, and business system uptime. Led daily Operational Scrum meetings to align Technical Leads with CIO priorities, review work completed, lay out daily tasks, and identify escalations for me to address with the client.Developed strategies and project plans for enterprise technical efforts such as the deployment of IE 11 with Enterprise Mode configuration, the migration of virtual machines to an upgraded virtual data center comprised of VMware 5.5, VPLEX, Cisco Nexus class switches and the UCS hardware platform.

Gaithersburg, Maryland

Acted as a technology leader capable of providing oversight and management of IT systems to support the overall information systems strategy and plan for an acute healthcare provider. Provided expertise in the definition, adoption and adherence to technology standards and processes. Finally, provided technology direction to other teams, ensuring that all technologies work effectively together and ensures effective systems management across the application and technical/ infrastructure layers of the organization.Acted as primary technical point of contact for our IT outsourced vendor, a 50+ team of Infrastructure (Network, Storage, Server, and Telephony), Applications, and Service Desk provider managing 600+ servers that support 400+ applications (spanning clinical and business) servicing over 6000 end users across 9 locations within the DC Metro Area. Provided architectural, design, and security reviews for all proposed technical projects in the capital planning process, ensuring that proposed projects aligned with the trajectory of AHC’s technical strategy to consolidate, virtualize, reduce operating costs, and eliminate operational inefficiencies while deploying HIPAA/HITECH compliant solutions that protect access to electronic personal health information (ePHI). Provided executive briefings on technology recommendations, organizational security posture, and status of existing IT services. Provided tactical and strategic guidance to existing third party vendors to improve IT service operations. Acted as sole technical resource for determining direction of critical infrastructure projects, from planning through implementation and transition to operations.

Acted as the Data Center and Equipment Task Leads for the National Children's Study MIMS (Main Study Information Management System) program. In this role, managed 5 engineers providing operations and maintenance support for the new co-located MIMS Data Center. Managed relationship with reseller/integration subcontractor to facilitate lease of all study-related equipment, software, and services.Performed as the Network Operations Manager for the Center for Biomedical Informatics (CBI) at the National Heart, Lung, and Blood Institute (NHLBI), an Institution/Center from the National Institutes of Health (NIH). In this role, defined, structured and implemented the Network Operations Program on behalf of Booz Allen Hamilton.Managed 10 engineers and developed the program vision, organization, and roles/responsibilities for providing 24x7x365 network, server, and application support for 1500+ user base across 150+ servers. In addition to operations management responsibilities, worked closely with Booz Allen professional services staff to develop the Network Operations core process library, network/server operational policies, and core standard operating procedures to evolve CBI into a mature, ITIL-based infrastructure service operations organization.Served as the Technical Lead for the migration of 26 mission-critical applications for the FDA’s Office of the Commissioner (OC). Represented the Hewlett-Packard (HP) installation team in all dealings with FDA OC and MITRE as part of the Information Computing Technologies for the 21st Century (ICT-21) effort. Acted as the primary point of contact for all issue escalations to HP, FDA or MITRE Management during installation and cutover activities. Managed the efforts of 12 HP application and database installation engineers performing concurrent application migrations with an extremely aggressive schedule.

Managed and developed a team responsible for network managed services support within the FDA’s Division of Infrastructure Operations (DIO), a sub-organization responsible for providing comprehensive system support to the FDA’s infrastructure and business operations on a 25x7x365 basis. In this effort, he led a team of 15 Systems Engineers tasked with supporting the FDA’s IT infrastructure (including over 700 Windows, Solaris, VMS, and VMware ESX servers, a NetBackup data recovery environment, and storage area network) spanning three data centers in the Washington D.C. Metropolitan Area. Performed monthly management and forecasting for staffing against an annual budget of $1.8 million. Managed the final contract year to approximately 13% profit above fee despite a 50% reduction in staffing budget from the prime contractor. Developed a strategic staffing plan with front-loaded profit loss and an accompanying knowledge transition plan. These plans facilitated the transition of tacit knowledge from expensive senior to lower cost junior staff, maintaining profitability without impact to client service.Additionally, acted as the Infrastructure Lead for the Clinical Translational Science Awards (CTSA) project, a major award-based research effort run by the NCRR operating division of NIH. Managed relationships with hosting facilities and software vendors. Developed and executed technical projects such as the redeployment of the CTSA virtual infrastructure and strategic projects such as the analysis and redesign of the CTSA Help Desk processes in accordance with ITIL v3 best practices.

Managed a team of five UNIX engineer to support over 250 Solaris servers on a 24x7x365 basis, including the management of 24x7 On-Call and Late Shift schedule to ensure coverage and provide support in accordance with all SLAs. Led and/or participated in the planning and resource allocation for all UNIX technical efforts and acted as top-tier for escalation for all UNIX server maintenance activities and critical outages. Met regularly with FDA Management and UNIX application stakeholders to recommend Solaris solutions to meet their business needs, such as the implementation of a rapid deployment solution for their Solaris infrastructure using Jumpstart technology. Implementation of this technology enabled FDA to perform over 100 physical and zone deployments and migrations as a part of their strategic “Two-Year Plan” technology consolidation plan. Planned, managed and executed critical UNIX projects, including an expedited mass server patching effort for mission-critical Daylight Savings Time in 2007 and a SAN consolidation project, wherein he migrated a 160-path, 80-zone SAN fabric from eight outdated Brocade Silkworm storage switches to a core-edge topology using director class switches without any interruption of service.

Administered over 250 database and application servers in the FDA's 24x7 enterprise data center in Rockville, Maryland. Responsibilities included installation, configuration and operations and maintenance of physical Sparc-based servers and Solaris zones running Solaris 2.8, 2.9 and 2.10. Wrote and maintained documentation for infrastructure architecture and standard operating procedures, including UNIX system patching procedures, contingency plans, SAN consolidation procedures and associated operations guides. Developed and maintained centralized UNIX team web knowledge base using MediaWiki.

Provided remote systems support for a UNIX-based telephony management system designed for reporting, analysis, and configuration of enterprise-class telephone switches. Worked with customer technicians from across a dozen Federal clients to troubleshoot, monitor, secure and deploy system components in accordance with all Federal regulations and guidelines.

Managed a team of five order processors for all domestic DSL and dial sales, including delegation of daily workload, quality control activities, and the training and on-boarding of new dial team staff. Represented the Order Processing department in management meetings and working sessions with dial team technical managers to proactively prepare order processing procedures and policies for forthcoming dial products.

M.S., Information & Telecommunication Systems For Business

B.A., Psychology