Sara Poole Email and Phone Number
I have recently relocated to Orlando, FL where I joined Windstar Cruises. Here, I leverage my Masters in Business Administration and five years of experience in the travel industry to provide Sales Operations for Charters and Incentives.I have a proven track record of creating and implementing new training modules, producing profit and loss statements, performing market and data analysis, travel event management and marketing new cruises. I demonstrate initiative, attention to detail, and organizational management in resolving booking problems, ensuring calls are answered, and promoting a fun and rewarding work environment. I have a Bachelor's degree in Global Hospitality Management from University of Houston and my MBA from Western Governors University. I am fluent in English, currently learning French and have excellent communication, interpersonal, and organizational skills.
Windstar Cruises
View- Website:
- windstarcruises.com
- Employees:
- 574
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Charter And Incentives Sales Operations SpecialistWindstar Cruises Sep 2024 - PresentMiami, Florida, United States -
Team Manager Groups, Singles And Special NeedsVacations To Go Nov 2022 - Jun 2024Houston, Texas, United States• Lead and coach a team of 25 agents to help meet and exceed sales goals• Host 3-4 Singles Cruises per year. • Create and implement new training modules• Handle full ship charters and large incentive groups• Produce profit and loss statements • Utilize performance metrics to determine bonus compensation• Preform market and data analysis to choose new singles cruises• Marketing of the new cruises • Help agents resolve booking problems to achieve the best outcome• Confirm leads are answered• Host quarterly company mixers• Ensure agents attend and complete all required training• Classroom train agents to keep current on cruise line policies and procedures -
Travel CounselorVacations To Go Dec 2019 - Nov 2022Houston, Texas• Answer and respond to client calls, emails, and voicemails, providing exemplary service and extensive follow up. • Manage over 50 bookings daily, responsible for sales transactions up to $150,000.• Expertly navigate over 10 different booking engines to secure sales. -
Masters In Business AdministrationWestern Governors University Jul 2020 - Jul 2023Salt Lake City, Utah, United States -
Front Desk ManagerMy Spa Joy Dec 2020 - Oct 20211515 Dunlavy• Overseed day to day operations in the spa making sure everything is running efficiently. • Responsible for booking reservations via calls, emails, and text messages.• Assisted the owner in the interview and hiring process by providing feedback on the interviewee.• Created new marketing material for the spa using Canva and Microsoft Software. -
ReceptionistMy Spa Joy Oct 2020 - Dec 2020Houston, Texas, United States
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Bachelors Of Science In Global Hospitality LeadershipUniversity Of Houston Jun 2015 - Dec 2019Houston, Texas Area -
Spa CoordinatorMilk + Honey Spa May 2018 - Aug 2019Houston, Texas• Executed the check in and out process in a prompt in friendly manner • Handled guest complaints calmly and professionally.• Scheduled spa appointments and fulfilled email requests from clients.• Managed up to 300 client profiles daily responding to client questions regarding their profile.• Maintained inventory of retail goods, implementing order requests as needed. -
Front Desk SupervisorBliss Day Spa Jan 2016 - Apr 2018United States• Process cash and credit card transactions and close cashier daily• Seek talent by reviewing resumes and conducting interviews• Manage employees by hosting new hire training and creating work schedules• Produce bi-weekly pay reports for staff using Millennium Software• Coordinate events, including bridal showers, baby showers, and birthday parties for up to 25 people• Provide customer service to clients via phone and in person• Book client appointments using Millennium Software -
Assistant Service ManagerHeb Oct 2014 - Nov 2015United States• Managed up to 30 cashiers and baggers during a shift• Performed as a leader on duty to process system overrides and tend to customer service issues• Effectively executed H-E-B Customer Bill Pay with bills up to $500• Processed financial transactions up to $2,500• Balanced a cash drawer of more than $5,000
Sara Poole Education Details
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Master Of Business Administration - Mba
Frequently Asked Questions about Sara Poole
What company does Sara Poole work for?
Sara Poole works for Windstar Cruises
What is Sara Poole's role at the current company?
Sara Poole's current role is Charter and Incentives Sales Operations @ Windstar Cruises | MBA.
What schools did Sara Poole attend?
Sara Poole attended Western Governors University, University Of Houston, Lone Star College-Cyfair.
Who are Sara Poole's colleagues?
Sara Poole's colleagues are Ward Reid, Lily Dochiu, Jacobs Jacobs, Bonita Van Der Hoeven, La Rhose Vergara, Michael Cortez, Ardiano Goles.
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Sara Poole
San Francisco, Ca2mediasmith.com, mediasmith.com -
1calvarychristianschool.net
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Sara Poole
Championing A Better Future For Young Caregivers | Strategic Communicator & Business Builder | Creating Solutions & Raising Awareness To Help Over 5.4M+ Us Caregiving Youth ThriveMclean, Va2cit.org, gmail.com6 +170339XXXXX
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