Sara Poole

Sara Poole Email and Phone Number

Charter and Incentives Sales Operations @ Windstar Cruises | MBA @ Windstar Cruises
seattle, washington, united states
Sara Poole's Location
Clermont, Florida, United States, United States
About Sara Poole

I have recently relocated to Orlando, FL where I joined Windstar Cruises. Here, I leverage my Masters in Business Administration and five years of experience in the travel industry to provide Sales Operations for Charters and Incentives.I have a proven track record of creating and implementing new training modules, producing profit and loss statements, performing market and data analysis, travel event management and marketing new cruises. I demonstrate initiative, attention to detail, and organizational management in resolving booking problems, ensuring calls are answered, and promoting a fun and rewarding work environment. I have a Bachelor's degree in Global Hospitality Management from University of Houston and my MBA from Western Governors University. I am fluent in English, currently learning French and have excellent communication, interpersonal, and organizational skills.

Sara Poole's Current Company Details
Windstar Cruises

Windstar Cruises

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Charter and Incentives Sales Operations @ Windstar Cruises | MBA
seattle, washington, united states
Employees:
574
Sara Poole Work Experience Details
  • Windstar Cruises
    Charter And Incentives Sales Operations Specialist
    Windstar Cruises Sep 2024 - Present
    Miami, Florida, United States
  • Vacations To Go
    Team Manager Groups, Singles And Special Needs
    Vacations To Go Nov 2022 - Jun 2024
    Houston, Texas, United States
    • Lead and coach a team of 25 agents to help meet and exceed sales goals• Host 3-4 Singles Cruises per year. • Create and implement new training modules• Handle full ship charters and large incentive groups• Produce profit and loss statements • Utilize performance metrics to determine bonus compensation• Preform market and data analysis to choose new singles cruises• Marketing of the new cruises • Help agents resolve booking problems to achieve the best outcome• Confirm leads are answered• Host quarterly company mixers• Ensure agents attend and complete all required training• Classroom train agents to keep current on cruise line policies and procedures
  • Vacations To Go
    Travel Counselor
    Vacations To Go Dec 2019 - Nov 2022
    Houston, Texas
    • Answer and respond to client calls, emails, and voicemails, providing exemplary service and extensive follow up. • Manage over 50 bookings daily, responsible for sales transactions up to $150,000.• Expertly navigate over 10 different booking engines to secure sales.
  • Western Governors University
    Masters In Business Administration
    Western Governors University Jul 2020 - Jul 2023
    Salt Lake City, Utah, United States
  • My Spa Joy
    Front Desk Manager
    My Spa Joy Dec 2020 - Oct 2021
    1515 Dunlavy
    • Overseed day to day operations in the spa making sure everything is running efficiently. • Responsible for booking reservations via calls, emails, and text messages.• Assisted the owner in the interview and hiring process by providing feedback on the interviewee.• Created new marketing material for the spa using Canva and Microsoft Software.
  • My Spa Joy
    Receptionist
    My Spa Joy Oct 2020 - Dec 2020
    Houston, Texas, United States
  • University Of Houston
    Bachelors Of Science In Global Hospitality Leadership
    University Of Houston Jun 2015 - Dec 2019
    Houston, Texas Area
  • Milk + Honey Spa
    Spa Coordinator
    Milk + Honey Spa May 2018 - Aug 2019
    Houston, Texas
    • Executed the check in and out process in a prompt in friendly manner • Handled guest complaints calmly and professionally.• Scheduled spa appointments and fulfilled email requests from clients.• Managed up to 300 client profiles daily responding to client questions regarding their profile.• Maintained inventory of retail goods, implementing order requests as needed.
  • Bliss Day Spa
    Front Desk Supervisor
    Bliss Day Spa Jan 2016 - Apr 2018
    United States
    • Process cash and credit card transactions and close cashier daily• Seek talent by reviewing resumes and conducting interviews• Manage employees by hosting new hire training and creating work schedules• Produce bi-weekly pay reports for staff using Millennium Software• Coordinate events, including bridal showers, baby showers, and birthday parties for up to 25 people• Provide customer service to clients via phone and in person• Book client appointments using Millennium Software
  • Heb
    Assistant Service Manager
    Heb Oct 2014 - Nov 2015
    United States
    • Managed up to 30 cashiers and baggers during a shift• Performed as a leader on duty to process system overrides and tend to customer service issues• Effectively executed H-E-B Customer Bill Pay with bills up to $500• Processed financial transactions up to $2,500• Balanced a cash drawer of more than $5,000

Sara Poole Education Details

Frequently Asked Questions about Sara Poole

What company does Sara Poole work for?

Sara Poole works for Windstar Cruises

What is Sara Poole's role at the current company?

Sara Poole's current role is Charter and Incentives Sales Operations @ Windstar Cruises | MBA.

What schools did Sara Poole attend?

Sara Poole attended Western Governors University, University Of Houston, Lone Star College-Cyfair.

Who are Sara Poole's colleagues?

Sara Poole's colleagues are Ward Reid, Lily Dochiu, Jacobs Jacobs, Bonita Van Der Hoeven, La Rhose Vergara, Michael Cortez, Ardiano Goles.

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