Sara Poole Email & Phone Number

Miami, Florida, United States

Houston, Texas, United States

• Lead and coach a team of 25 agents to help meet and exceed sales goals• Host 3-4 Singles Cruises per year. • Create and implement new training modules• Handle full ship charters and large incentive groups• Produce profit and loss statements • Utilize performance metrics to determine bonus compensation• Preform market and data analysis to choose new singles cruises• Marketing of the new cruises • Help agents resolve booking problems to achieve the best outcome• Confirm leads are answered• Host quarterly company mixers• Ensure agents attend and complete all required training• Classroom train agents to keep current on cruise line policies and procedures

Houston, Texas

• Answer and respond to client calls, emails, and voicemails, providing exemplary service and extensive follow up. • Manage over 50 bookings daily, responsible for sales transactions up to $150,000.• Expertly navigate over 10 different booking engines to secure sales.

Salt Lake City, Utah, United States

1515 Dunlavy

• Overseed day to day operations in the spa making sure everything is running efficiently. • Responsible for booking reservations via calls, emails, and text messages.• Assisted the owner in the interview and hiring process by providing feedback on the interviewee.• Created new marketing material for the spa using Canva and Microsoft Software.

Houston, Texas, United States

Houston, Texas Area

Houston, Texas

• Executed the check in and out process in a prompt in friendly manner • Handled guest complaints calmly and professionally.• Scheduled spa appointments and fulfilled email requests from clients.• Managed up to 300 client profiles daily responding to client questions regarding their profile.• Maintained inventory of retail goods, implementing order requests as needed.

United States

• Process cash and credit card transactions and close cashier daily• Seek talent by reviewing resumes and conducting interviews• Manage employees by hosting new hire training and creating work schedules• Produce bi-weekly pay reports for staff using Millennium Software• Coordinate events, including bridal showers, baby showers, and birthday parties for up to 25 people• Provide customer service to clients via phone and in person• Book client appointments using Millennium Software

United States

• Managed up to 30 cashiers and baggers during a shift• Performed as a leader on duty to process system overrides and tend to customer service issues• Effectively executed H-E-B Customer Bill Pay with bills up to $500• Processed financial transactions up to $2,500• Balanced a cash drawer of more than $5,000

Master Of Business Administration - Mba

Bachelor'S Degree, Hotel, Motel, And Restaurant Management, 3.2

Activities and Societies: Alpha Chi Omega IAEE: International Association of Exhibitions and Events

Business Administration And Management, General, 3.19