Sera Michael Email & Phone Number

Adelaide, South Australia, Australia

As a professional at Flight Centre, I played a key role in delivering outstanding travel services to clients. My job entailed managing various aspects of the travel booking process, from assisting customers in planning their trips, offering personalised travel options, to handling bookings, cancellations, and rescheduling arrangements.During the height of the COVID-19 pandemic, the travel industry faced unprecedented challenges. As part of the team, I worked diligently to stay informed about the constantly changing travel restrictions, health and safety guidelines, and airline policies. I navigated through the uncertainties with empathy and understanding, offering support to clients in adjusting their travel plans and addressing their concerns during this challenging period. I collaborated with teams, airlines, and suppliers for seamless travel coordination. My sharp problem-solving skills led to creative client solutions despite fast-changing situations. Together, we prioritised exceptional customer experiences during uncertain times.

During my 12 years at McDonald’s, I had the privilege of working my way up and excelling in various roles within the company. From starting as a team member, I quickly progressed to become a dedicated restaurant manager.As a restaurant manager, I was responsible for overseeing daily operations, ensuring the team delivered a high standard of customer service, and maintaining a smooth and efficient workflow. My leadership and organisational skills were put to the test, managing a diverse team and promoting a positive work environment.Throughout my journey at McDonald’s, I embraced challenges and fast-paced environments, continuously seeking opportunities for improvement. I took pride in fostering a customer-centric culture, where every team member was driven to provide exceptional experiences for our valued customers.My time at McDonald’s instilled in me a strong work ethic, adaptability, and a passion for cultivating team success. These valuable experiences have equipped me with the skills and determination to thrive in any professional setting.

Colorado

Adventurous media specialist on a two-month journey abroad! Capturing unforgettable moments and creating content that ignite wonder.