David Serafini Email & Phone Number

Boston, Massachusetts, United States

Greater Boston

Support the Enterprise Implementation and operational management of the EMS Workspace Reservation System. Business owner of the application which includes responsibility for vendor management, implementation strategy development and operational support of the application. Additional responsibilities include Project Management and consulting services for new EMS implementations across the Enterprise, maintaining monthly metrics on licensing and utilization, maintaining an equipment inventory and coordinating tasks.

Greater Boston Area

ACHIEVEMENT HIGHLIGHTS:o Remotely managed a distributed Windows infrastructure support team which consisted of 5 Systems Architects and 7 Systems Engineers in a fast paced highly regulated environment. o Directed and oversaw operational aspects of the organization's technical infrastructure including Exchange, Active Directory, Citrix XenApp/XenDesktop, VMware, Skype, VDI, Blackberry and Enterprise Monitoring Systems. o Participated in policy and decision-making regarding resource allocation as well as the future direction and control of proposed systems in an extremely regulated domain. o Responsible for the strategy, business analysis, resource allocation and project management for systems technology needs. o Working closely with senior management to develop products, services, and efficiencies that are consistent with the vision and strategy of MFS. o Providing technical guidance, leadership, and management oversight across the enterprise for major systems projects that vary in scope and complexity. o Playing key role in generating long range strategic plans and migration strategies for systems and services. o Established standards and metrics for success and provided feedback in timely and meaningful manner for mentorship and staff improvement.o Lead project sessions such as SCRUM calls, estimation, scheduling/planning as well as mentor to the team.REPRESENTATIVE PROJECTS:o SYSTEMS INTEGRATIONS/MIGRATIONS: Project managed several largescale initiatives involving the transition of numerous applications to new platforms which included upgraded hardware and operating systems.RESULTS: Achieved seamless migrations and integrations that were transparent to client customers, accomplished with no unscheduled downtime and within budget.o ENTERPRISE IMPLEMENTATIONS: Directed global rollouts of new software and systems for clients.RESULTS: Ensured defect-free releases through careful planning, testing and QA efforts

Greater Boston Area

ACHIEVEMENT HIGHLIGHTS:o Remotely managed a distributed Windows Infrastructure support team that consisted of 5 System Architects and 7 Systems Engineers.o Defined requirements documentation and planned project deployment in addition to creating strategies for risk mitigation and contingency planning across enterprise systems.o Performed personnel and team assessments and evaluations and managed conflict between teams and personnel.o Created and presented proposals to senior staff and/or large groups for new initiatives or upgrades to existing infrastructure.REPRESENTATIVE PROJECTS:o SYSTEMS INTEGRATIONS/MIGRATIONS: Project managed a few initiatives involving the transition of applications to new platforms which included upgraded hardware and operating systems.RESULTS: Achieved seamless migrations and integrations that were transparent to clients, accomplished with no unscheduled downtime and within budget.

Greater Boston Area

ACHIEVEMENT HIGHLIGHTS:o Managed 2 EMS Engineers.o Lead the redesign and support of the enterprise systems monitoring, alerting and performance trending suite of products.o Developed and chaired Performance Management Task Force.o Reduced Alerting noise by 40%o Created and presented proposals to senior staff and/or large groups for new initiatives or upgrades to existing infrastructure.o Performed personnel and team assessments and evaluations and managed conflict between teams and personnelo Project managed all enterprise monitoring related initiatives.

Greater Boston Area

Greater Boston Area

Greater Philadelphia Area

Started at the Help Desk then managed all IT Projects related to the OIT Group

Cherry Hill Nj

Jack of all trades.. Fixed AC units, Replaced belts on press's, fixed pc's mac's, printers and image setters.. Built out offices, etc..

Bachelor Of Science (Bs), Technical Management

Minored in Electronics Engineering

High School Diploma, Electronics

Activities and Societies: Senior Class President, Varsity Ice Hockey, Varsity Golf