Scott Serafin Email & Phone Number

Westminster, Colorado, United States

As the Information Systems Manager at Advanced Space, I manage and direct the IT operations for the company, ensuring the department provides efficient and effective technical support services. My main responsibilities are to: lead and direct the routine functions and project initiatives of the IT team; act as the liaison between the business side and.

Colorado, United States

As Systems Administrator at Advanced Space, I was ultimately the only person responsible for all of the business information systems that the company utilizes to conduct business. My job was to ensure that everything was monitored, patched, secured, and configured properly to limit the impact of downtime to the other business functions.In order to.

Denver Metropolitan Area

Let me become your IT Department for your business.I believe that the best tech support comes from open communication with my clients and deep connection with their staff. I achieve this by being the person you'll talk to every time you need help; whether it’s a problem with your computer or working with you to plan the technology your business needs for.

https://youtube.com/c/HouseInProgress

House In Progress is a YouTube channel dedicated to the first time homeowner that wants to work on their own home, but doesn't know how. We publish high quality "How To" videos that walk people through an entire project from start to finish.https://youtube.com/c/HouseInProgress

Boulder, Colorado

• Acts as an outsourced Chief Information Officer for nine local businesses by providing all-inclusive IT consulting and support.
• Restored multiple poor customer relationships by addressing concerns and redefining expectations to promote trust; resulting in 99% positive customer satisfaction and 100% customer retention
• Executed end-to-end project management by defining scope of work, identifying and mitigating risks, providing a clear outline, and ensuring successful and timely project delivery through constant communication between.
• Identified opportunities for customers to utilize other Greystone service line offerings, bringing in new revenue to help meet company-wide revenue goals
• Instituted a new client business review process to facilitate an in- depth collaboration with the customer to see the benefit in leverage new technologies to solve business problems

Boulder, CO

• Acted as an escalated technical resource to provide remote and onsite technical support to over twenty customers; held internal team members accountable to project deadlines and deliverables.
• Rapidly promoted through organization by repeatedly surpassing job expectations and receiving high praise for excellence in customer service
• Developed a new company-wide procedure to proactively maintain servers and network equipment; effectively minimizing potential risks and reducing support ticket counts as a result

Boulder, CO

• Managed campus-wide software deployment and administration for computer-based classrooms.
• Developed documentation while testing a new software distribution platform, and taught staff how to use that system

Environmental Design, Architecure/ Design Studies

Activities and Societies: President of Humans vs Zombies

Highschool Diploma, General Studies

Activities and Societies: Video editing, woodworking, and computer aided drafting.