As the Information Systems Manager at Advanced Space, I manage and direct the IT operations for the company, ensuring the department provides efficient and effective technical support services. My main responsibilities are to: lead and direct the routine functions and project initiatives of the IT team; act as the liaison between the business side and technical side of the organization to aid in the company’s overall growth; be responsible for development, management, inspection, improvement, and enforcement of company IT policies and practices; serve as the hands-on technical expert to mentor the information systems team and be an escalation point.

As Systems Administrator at Advanced Space, I was ultimately the only person responsible for all of the business information systems that the company utilizes to conduct business. My job was to ensure that everything was monitored, patched, secured, and configured properly to limit the impact of downtime to the other business functions.In order to accomplish that objective:- I constantly updated an asset inventory of all of our systems, user facing documentation and self-help guides, and administrator documentation with detailed guides and processes.- Continually evaluated, refined, and optimized repeatable processes- Proactively investigated all systems for potential vulnerabilities and created tasks for remediationAccomplishment in this role:- Worked through configuration and documentation policies to bring the company towards compliance with NIST 800-171r2- Replaced entire network stack with Fortinet equipment- Completed company internal SharePoint redesign and structure- Configured and implemented a new ticketing system for the information systems and devops teams- Implemented Veeam M365 backups to protect Email, Teams, OneDrive, and SharePoint- Researched, demoed, and negotiated contract pricing for several SaaS applications; saving the company up to 25% of the original quoted contract- Replaced existing VoIP phone system with a GCCH-approved Teams-based system- Migrated several on-premise servers to Azure- Implemented Zabbix system monitoring for key business information systems- Rolled out regular security awareness training and phishing testing to all staff members- Implemented new conference room technology to streamline the hybrid-work experience - Built and rolled out a company-wide onboarding procedure to simplify the new hire process- Configured and implemented SAML-based SSO with key SaaS applications

Let me become your IT Department for your business.I believe that the best tech support comes from open communication with my clients and deep connection with their staff. I achieve this by being the person you'll talk to every time you need help; whether it’s a problem with your computer or working with you to plan the technology your business needs for success. Even though Sparrow Tech is a newly formed business, I have been doing everything but sending my clients the invoice for the last 12 years. My goal isn’t to grow this business as quickly as possible, but rather to build a few strong relationships and provide exemplary support.

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Acts as an outsourced Chief Information Officer for nine local businesses by providing all-inclusive IT consulting and support.• Restored multiple poor customer relationships by addressing concerns and redefining expectations to promote trust; resulting in 99% positive customer satisfaction and 100% customer retention• Executed end-to-end project management by defining scope of work, identifying and mitigating risks, providing a clear outline, and ensuring successful and timely project delivery through constant communication between the client and internal team• Identified opportunities for customers to utilize other Greystone service line offerings, bringing in new revenue to help meet company-wide revenue goals• Instituted a new client business review process to facilitate an in- depth collaboration with the customer to see the benefit in leverage new technologies to solve business problems

Acted as an escalated technical resource to provide remote and onsite technical support to over twenty customers; held internal team members accountable to project deadlines and deliverables.• Rapidly promoted through organization by repeatedly surpassing job expectations and receiving high praise for excellence in customer service• Developed a new company-wide procedure to proactively maintain servers and network equipment; effectively minimizing potential risks and reducing support ticket counts as a result

Managed campus-wide software deployment and administration for computer-based classrooms.• Developed documentation while testing a new software distribution platform, and taught staff how to use that system