Sera Kantor Email & Phone Number

New York, United States

Amsterdam, North Holland, Netherlands

• Define and contextualize key data points to drive cross-departmental understanding and bridge data gaps
• Operationalize the customer lifecycle by leveraging existing data and designing new analytical models
• Build optimized tooling and operations processes that enhance or fully automate historically manual and time-intensive data retrieval
• Implement a standardized customer communications strategy
• Own all customer communications from initial scope through draft and delivery
• Awarded the Q3 2022 MVP award for my work in developing and delivering value in the inaugural CS Ops role within the company

• Managed direct client and vendor relations
• Drafted budgets and timelines to manage deliverables between external and internal production
• Produced graphic design assets for digital and print marketing material

• Integrated a new tooling system that centralized all mass customer facing communications which resulted in a faster and more consistent communication flow
• Increased customer performance awareness by analyzing participant fundraising and recruitment data into weekly KOI reports
• Managed all customer success operations including email and social campaigns

South Orange, NJ

• Implemented a new intake and organizational system for patient data which increased secure accessibility of said data
• Managed the transfer of data between private practice and associate institutions

Brookline, Massachusetts

• Supported the professional artistic development of adults with disabilities
• Aided in daily workshops and catered to the specific disabilities of each client to ensure comfort and success in their artistic endeavors

Boston, MA

• Held weekly office hours and staff meetings
• Lead conflict mediation and crisis intervention meetings
• Built a sense of community amongst my residents
• Curated building-wide events

The Offices Or Dr. Joyce Benenson

• Co-designed the research study "Social contact and hormonal changes predict post-conflict cooperation between friends"
• Lead experiments, collected data, and analyzed results
• This study was presented and published in the scientific journal "Evolution and Human Behavior" later on in 2019

Boston, MA

Greater Boston Area

Asbury Park, NJ

Asbury Park, NJ

Bachelor'S Degree, Art Therapy And Developmental Psychology

Activities and Societies: VP of Kappa Pi (Honors Society for The Arts); Member of Omicron Delta Kappa (Honors Society for.

Erasmus Exchange Program

Studied Fine Arts at the Bauhaus University with a concentration in Photography and Painting in 2016.