🔹Participated in weekly Meet-the-People Sessions and facilitated in discussion among residentsand Members of Parliament.🔹Listened, analyzed and understood the concerns brought up by the residents and summarizedinto specific needs and requirements.🔹Categorized the appeals, requests or concerns brought up by the residents and forwarded themto the appropriate organizations to account for the different cases being raised.

🔹Undergone a full caregiver training (nursing and physiotherapy skills) and became competent in nursing a spinal cord injury patient and maintained zero occurrence of bed sores.🔹Applied caregiving knowledge and skills and cared for a patient by conducting urinary extraction and bowel clearance; transferred wheelchair-bound patient to different location. Trained in daily physiotherapy exercises.🔹Trained 5 domestic helpers to become skilled in efficaciously caretaking SCI patient. Increased their competency and confidence in their duties within 8 months of training.

🔹Analyzed and understood students’ competencies and needs and customized unique teachingprograms to cater to different learning styles.🔹Guided students on effective exam preparation techniques and resulted in improvements oftheir grades.🔹Performed mind mapping of the current syllabus and summarized concise notes as a referencefor the students to get an overview of the concepts being taught.🔹Screened resumes and selected suitable tutors who can motivate students to improve academically and increase their enthusiasm and interest in the relevant subjects.🔹Designed creative and informative posters to highlight unique services provided by the tuition centre and increased enrolment of students by 20% – 50%, varying across different months.

🔹Read through general feedbacks of 300 over post-advanced diploma programs and summarizedvaluable pointers needed to further improve the structure of future programs.🔹Garnered value-added pointers successfully and brainstormed more quantitative and qualitative survey questions to find out more comprehensive coverage on satisfaction with the services ofILTC.🔹Created tables to categorize students into their corresponding advanced diploma courses andstatus of claims and monitored their submission to ensure the completion of surveys of at least90% of students.🔹Publicized the award ceremony for graduating students and resulted in 80% attendance for theevent.

🔹Collaborated actively with 5 teachers in the daily running of classes, and ensured safety andmaintained discipline of 30 kids, ranging from 2-3 years old.🔹Supervised them in their work and increased their creativity and appreciation of arts and craftsby involving them in recreational activities.