Serdar Gungor

Serdar Gungor Email and Phone Number

Chief Customer Experience Officer at Pluxee Turkiye @ Pluxee Türkiye (formerly Sodexo Avantaj)
Serdar Gungor's Location
Istanbul, Istanbul, Türkiye, Turkey
Serdar Gungor's Contact Details

Serdar Gungor personal email

About Serdar Gungor

Executive Leader with an extensive management background in Customer Experience, Service Design, E-Commerce, Business Development, Sales, and Marketing. Self-motivated self-starter with demonstrated ability to oversee and manage multiple teams and projects, having met challenging deadlines.Spearheaded the home delivery business of TAB Food Investments (the largest integrated quick-service restaurant business in Turkey in terms of consolidated revenues and the number of restaurants) as a founder and the CEO of Ata Express. Ata Express/fiyuu is an experience-oriented on-demand digital delivery platform in Turkey. Currently, at its initial stage, fiyuu serves its customers via the “fiyuu” branded mobile application and website in two major regions in Turkey.Before that, led the Customer Experience departments both at Turkcell and Turkcell Superonline.Graduated from Istanbul University with a Bachelor of Science in Business Administration and Management and a Master of Science in Psychology from Istanbul Commerce University.

Serdar Gungor's Current Company Details
Pluxee Türkiye (formerly Sodexo Avantaj)

Pluxee Türkiye (Formerly Sodexo Avantaj)

View
Chief Customer Experience Officer at Pluxee Turkiye
Serdar Gungor Work Experience Details
  • Pluxee Türkiye (Formerly Sodexo Avantaj)
    Chief Customer Experience Officer
    Pluxee Türkiye (Formerly Sodexo Avantaj) Jan 2020 - Present
    Istanbul, Turkey
    - Customer Experience - Service Design - Product Experience- Customer Journey Management- Touchpoint Experience Design- Process Management & Continuous Improvement- Operations, Logistics, and Delivery
  • Fiyuu
    Chief Executive Officer
    Fiyuu Dec 2016 - Jun 2019
    Istanbul, Turkey
    • Strategy, Product Management, Marketing, and Customer Experience• Sales• Operations• Finance• Technology• HR
  • Tab Food Investments
    Director Of Delivery Business
    Tab Food Investments May 2015 - Dec 2016
    Istanbul, Turkey
    - Business Development & Strategy- Product Development and Digitalization- Brand Management & Marketing Strategies & Digital Marketing- Optimisation & Efficiency & Operational Excellence- Customer Experience- Process & System Improvement- Food Delivery Operations
  • Turkcell Superonline
    Director Of Customer Experience Management
    Turkcell Superonline Feb 2013 - Apr 2015
    Istanbul, Turkey
    - Customer Experience Strategy- Touchpoint Experience- Customer Journey Management- Product Experience
  • Turkcell
    Head Of Corporate Customer Experience Management
    Turkcell Feb 2007 - Feb 2013
    Istanbul, Turkey
    - Customer Experience & Operational Excellence- Channel Management (Digital Channels, Call Center, Face to Face)- Sales Development- Sales Support- Reporting
  • Turkcell Global Bilgi
    Telesales&Telemarketing Operations Manager
    Turkcell Global Bilgi Aug 2000 - Feb 2007
    Istanbul, Turkey
    - Telesales & Telemarketing- Churn Operations- VIP - Corporate Customers' Call Center- Welcome Call- Customer Insight

Serdar Gungor Skills

Financial Advisory Market Insurance Sales User Experience Customer Oriented Aftersales Consideration Sales Operations Market Research Motivated Self Starter Ict Finance Assessment Center Structure Telemarketing Driving Azerbaijan Business Administration Customer Research Entrepreneurship Implementing Sales Sales And Marketing Product Management Turkish Customer Journeys Https Ios Management Revenue Design Pain Management Turkey Kazakhstan Science Cellular Communications Key Performance Indicators Sop Crm Metrics Internet Services Carriers Leadership Digital Channels Public Speaking Vip Algorithms Face To Face Execution Quick Service Georgia Languages Customer Satisfaction Telecommunications Business Services English Voice Bilingual Technology Services Nyse Strategy Defect Branding Agreement Strategies Android Sales Effectiveness Hearing Training Fair Use Customer Service Talented Operational Excellence Documentation Project Management Product Launch Shares Call Centers Service Delivery Analysis Campaigns Couriers Exchanges Social Media Academic Institutions Customer Relations Hostile Environments Kind Retail Composition Churn Cultural Transformation Order Management Persona Tough Business Development Communication Customer Needs Institutions Sales Management Operations Mobile Applications Quality System Dimension Marketing Maps Project Planning Philosophy Flows Launching Market Share Process Management Linkedin Brand Loyalty Responsibility Internal Audit Customer Experience Manage Multiple Internet Explorer Policies And Procedures Regulations International Conceived Google Groups Broadband End To End Start Ups Inspired New York Defects Investments Government Process Improvement Cyprus Claim Touch Macedonia Psychology Talent Pool Customer Experience Management Stocks Restaurants Platforms Commerce Invoicing Budgets Financial Transactions Driving License Cem Ddi Optimization Television Delivery Fraud Automation Culture Change

Serdar Gungor Education Details

Frequently Asked Questions about Serdar Gungor

What company does Serdar Gungor work for?

Serdar Gungor works for Pluxee Türkiye (Formerly Sodexo Avantaj)

What is Serdar Gungor's role at the current company?

Serdar Gungor's current role is Chief Customer Experience Officer at Pluxee Turkiye.

What is Serdar Gungor's email address?

Serdar Gungor's email address is se****@****.com.tr

What schools did Serdar Gungor attend?

Serdar Gungor attended Istanbul University, İstanbul Ticaret Üniversitesi.

What skills is Serdar Gungor known for?

Serdar Gungor has skills like Financial Advisory, Market, Insurance, Sales, User Experience, Customer Oriented, Aftersales, Consideration, Sales Operations, Market Research, Motivated Self Starter, Ict.

Not the Serdar Gungor you were looking for?

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.