Serena Thanh Ha D. Email & Phone Number

Sydney, Australia

Sydney, Australia

• Case management and workflow control in ASX CRM Salesforce and ensured that the ASX CRM Salesforce is kept up-to-date on key customers information and customer segments• Handled incoming calls and emails to the main ASX Customer Services lines• Maintained complaints handling administration, procedure and control• Experience in organising and running ASX social events and team building days by being on the ASX Operations Social Committee

Sydney, Australia

- Provide customer service by greeting and assisting customers, and responding tocustomer inquiries and complaints.- Receive payment by cash, check, credit cards, vouchers, or automatic debits.- Issue receipts, refunds, credits, or change due to customers.- Assist customers by providing information and resolving their complaints.- Maintain clean and orderly checkout areas and complete other general cleaningduties, such as vacuuming floors and emptying trash cans.- Keep records of customer interactions or transactions, recording details of inquiries,complaints, or comments, as well as actions taken.

Sydney, Australia

- Operate telephone switchboard to answer, screen, or forward calls, providinginformation, taking messages, or scheduling appointments.- Greet persons entering establishment, determine nature and purpose of visit, anddirect or escort them to specific staff members.- Transmit information or documents to customers, using computer, mail, or facsimilemachine.- Schedule appointments and maintain and update appointment calendars.- Keep a current record of staff members' whereabouts and availability.- Create, maintain, and enter information into databases.- Set up and manage paper or electronic filing systems, recording information,updating paperwork, or maintaining documents, such as attendance records,correspondence, or other material.- Inspect rental properties routinely to determine necessity of repairs or maintenance.

Sydney, Australia

- Assisting in functions breakdown and setup of events- Check with guests to ensure that they are enjoying their meals and take action tocorrect any problems.- Prepare tables for meals, including setting up items such as linens, silverware, andglassware.- Monitor event activities to ensure compliance with applicable regulations and laws,satisfaction of participants, and resolution of any problems that arise.- Inspect event facilities to ensure that they conform to customer requirements.