Serena Thanh Ha D. Email & Phone Number

Sydney, Australia

Sydney, Australia

• Case management and workflow control in ASX CRM Salesforce and ensured that the ASX CRM Salesforce is kept up-to-date on key customers information and customer segments
• Handled incoming calls and emails to the main ASX Customer Services lines
• Maintained complaints handling administration, procedure and control
• Experience in organising and running ASX social events and team building days by being on the ASX Operations Social Committee

Sydney, Australia

- Provide customer service by greeting and assisting customers, and responding tocustomer inquiries and complaints.- Receive payment by cash, check, credit cards, vouchers, or automatic debits.- Issue receipts, refunds, credits, or change due to customers.- Assist customers by providing information and resolving their complaints.- Maintain clean and.

Sydney, Australia

- Operate telephone switchboard to answer, screen, or forward calls, providinginformation, taking messages, or scheduling appointments.- Greet persons entering establishment, determine nature and purpose of visit, anddirect or escort them to specific staff members.- Transmit information or documents to customers, using computer, mail, or facsimilemachine..

Sydney, Australia

- Assisting in functions breakdown and setup of events- Check with guests to ensure that they are enjoying their meals and take action tocorrect any problems.- Prepare tables for meals, including setting up items such as linens, silverware, andglassware.- Monitor event activities to ensure compliance with applicable regulations and laws,satisfaction of.