Serena M. Email & Phone Number

An analyst and Technical Advisor in Human Resources within Human Capital Office. Implementing the A.D.D.I.E. way of methodology. This is done by continuously showcasing my skills in analysis, design, development, implementation and evaluation within Human Capital Office. I provide fact finding skills, deliverables, and analytical skill in more than one specialty and programs that provide positive efficiency and compliance within Talent Acquisition. While performing a variety of analytical studies and projects that relate to substantive, mission-oriented programs for HCO, as an analyst, Talent Acquisition relies heavily on my outstanding skills of: advising and providing guidance and consultation involving effectiveness, and risk, verbally and in writing, after evaluating effectiveness of all HR programs such as workforce planning, position management, awards and recognition, job analysis, reemployed annuitants, compensation, and many other faucets within HCO/Talent Acquisition to internal and external Deputy & Associate Directors, Front-Line Managers, Direct Managers, Leads regulatory requirements with strategies to assist in successful staffing for the agency. Making recommendations to management officials being a reliable consultant to all of management which provides an analysis of all Talent Acquisition functions and mission. This skill set prevents the risk of illegal hiring, auditing issues within HR and keeping certificates, hiring, time frame processes of hiring compliant with OPM standards. Excellent Quality review skills that enable me to continually evaluate, define and help ensure proper and compliant HCO staffing/recruitment and workforce planning programs across all levels.

While making recommendations to senior management enhance program effectiveness, I provided financial, administrative, and human resource project management and technical advice for State Medicaid, managers, all leadership regarding human resource employee relation matters on expert level. While assessing program requirements and operations, develop and implement annual reviews and strategic plans for analysis for employees along with advisory services to management. Works proactively as an human resource analyst and lead with management to provide technical and program administrative advice on negotiated contracts, negotiations, grievances, and appeals. Providing expert advice and consultation for personnel management issues. Identify potential improvements to practices and procedures such as FCCS, Resident onboarding, Fellowship programs to enhance efficiency and quality. Recommendations provided to management that have been put into place and executed. Develop creative, competitive, and profitable organizational compensation proposals, memoranda, written guidelines, cost reports for American Medical Association that met the program needs and that improved the effectiveness of projects, processes, and programs. Consults with managers concerning the objectives of employee’s performance evaluations for the required law and regulations of the organization.

Advising executive legal team to ensure employees of organization maintain within compliance with governmental regulations regarding OSHA contracts and requirements while reviewing and providing feedback on new policies and employee relations. Applying knowledge of research in human resource law, regulations, and guidelines, I can provide technical advice to management regarding employee conduct, performance, grievances, adverse actions, and attendance issues. Using analytical skill able to review complex programs, that have impact on different departments of organization. With consistent use of written and oral communication I present arguments that are related to employee and labor relations. Able to provide experience in hiring and recruitment for need within organization for special projects and programs. With persuasion and continued interpersonal skills, management can adhere to recommendations that I provide and confirm that what is being recommended is fair. While tracking the progress of multiple programs and projects, I was successfully able to handle field employee escalation issues promptly and report my findings to determine that shows development for appropriate corrective action. I identified lessons learned and recited procedures based on findings to team to implement accordingly. Management consults with me regarding any Labor Relation issues provided that are specific and identifiable that involve confidential and controversial customer research, referrals, advice, and contract interpretation.