Serena Mitchell Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, United States

- Patient Communication: Call new patient referrals and existing patients on study to introduce/reintroduce the company, explain the coordination between their doctor, insurance and pharmacy, and manage their medication.- Coordination and Follow-Up: Maintain ongoing communication with patients to monitor their condition and medication effectiveness, providing updates to insurance through clinical notes.- Chart Preparation/ Scribing: Prepare and review patient charts, including medication dose, dispense, and duration amount on patient reports and doctor's notes for a provider to review.- Documentation: Organize and document patient information into Case Report Forms (CRFs) for clinical research purposes.- Patient Scheduling: Schedule and manage daily calls with 15-40 patients, ensuring timely follow-ups and chart preparation.- Clinical Note Review: Thoroughly review clinical notes, including HPI, medications, medical history, allergies, social history, family history, vitals, assessment, and plan.- EHR/EMR Systems: Proficient in using EPIC, eCW and NextGen electronic health record and medical systems.- Cross-Functional Collaboration: Work effectively in a cross-functional team to treat conditions ranging from dermatology, rheumatology, metabolic disorders, IBD, IBS, Crohn’s and ulcerative colitis, to hepatitis and liver conditions.- Skills: Effective patient communication, attention to detail, accuracy, and strong organizational skills.

• Working remotely as a website designer and editor for a private dental practice with two offices located in Hyannis, Massachusetts and Boston, Massachusetts.• Designing and maintaining two websites, one for each office, including editing and uploading patient photographs to create a Smile Gallery showing before-and-after-treatment transformations.• Composing and editing text-based content to effectively communicate to patients the various treatments offered in-office.• Editing patient consent forms for treatment and uploading post-op/at-home care instructions.• Collaborating with the dentist and office manager to refine the employee handbook.• Carrying out all other duties as assigned and maintaining patient confidentiality in compliance with HIPAA Patient Privacy Laws.

Hyannis, Massachusetts, United States

• Screened patients for COVID-19 based on reported symptomology, exposure, comorbidity and travel status in compliance with CDC State and Federal guidelines.• Checked patients in and out of their scheduled appointments and collected payment for services.• Answered and managed incoming calls, online appointment requests, emails and text messages.• Verified patient insurance eligibility and factored insurance benefits into treatment costs.• Communicated comprehensive treatment plans and presented financial arrangements to patients.• Presented and reviewed pre-treatment consent forms and post-op instructions with patients.• Reviewed and updated patient medical histories, medications and allergies in DentalVision software.• Obtained and recorded patient vitals (body temperature, pulse rate, respiration rate and blood pressure) for surgical and non-surgical appointments involving oral sedation.• Documented treatment options and patient remarks during new patient consultations, established patient meetings, and pre-op appointments as a clinical scribe.• Conducted new employee training sessions on dental software, billing procedures, patient communication, and management techniques.• Maintained patient confidentiality in compliance with HIPAA Patient Privacy Laws.

Hyannis, Massachusetts, United States

• Collaborated with nine healthcare providers, including board certified physicians, physician assistants and nurse practitioners, at the largest urology practice south of Boston.• Completed extensive on-the-job training in lieu of obtaining a medical assistant certification.• Identified patients and escorted them to exam rooms; verified and updated their medical and social histories and recorded vital statistics into eClinicalWorks EHR.• Comforted patients and helped as needed with dressing, transferring, and preparing for treatment.• Assisted providers with in-office procedures, including cystoscopies, bladder biopsies with fulguration, stent removals, bladder stone removals, ureteral dilations, urethral and super pubic catheter changes, and Testopel testosterone replacement therapies.• Facilitated voiding trails, performed bladder ultrasounds, removed urethral catheters, administered subcutaneous and intramuscular injections, and prepared intravesical bladder instillations• Sterilized instruments, stocked exam rooms and maintained inventory of all medical supplies.• Collected, labeled, and prepared urine, tissue and other laboratory specimens for analysis.• Communicated treatment details, medication instructions and lab results to patients professionally.• Authorized prescription refills, submitted prior authorizations, contacted medical facilities to schedule tests and diagnostic imaging, triaged incoming patient calls and performed general office duties, such as taking dictation and faxing orders.• Maintained patient confidentiality in compliance with HIPAA Patient Privacy Laws.

Bachelor Of Science - Bs, Public Health

Activities and Societies: Student note taker for Student Disability Services. Undergraduate Lab TA for the Department of Microbiology..

Non-Degree Nursing Prerequisite, Psychology

Completed an accelerated 3 credit hour psychology course on Human Growth and Development.

High School Diploma

Activities and Societies: Vice President of Key Club. Member of Leo Club. Member of National Honor’s Society. Student Ambassador..