WESTERN GOVERNORS UNIVERSITY, ONLINE 2016-presentFaculty Mentor• Building student relationships and implementing curricular-informed mentoring to over 125+ student roster.• Develop weekly/biweekly educational planning and progress from initial enrollment to graduation.• Evaluate student learning styles, skills, deficiencies, and goals; assist students in the development of Academic Action Plans; identify appropriate learning resources for them to use; and facilitate their use of those resources.• Monitor student academic progress, communicating with each student weekly on a personalized basis; intervene as necessary to assist those students having difficulty, and complete required University reports on their academic status.• Develop appropriate documentation of all academic transactions while utilizing Salesforce for tracking student contact, and reporting weekly to the program manager.• Execute exceptional customer service by responding to emails and phone calls within four (4) business hours with resolution of all service needs within 24 hours.• Strong advocate for students in resolving matters of academic difficulty, misunderstanding or confusion.• Helping students develop effective study strategies, time-management strategies, test anxiety strategies, and other strategies for improving academic success.• Relating course and program competencies to the student's career and personal goals.• Mentor students in setting short- and long-term goals to stay on pace toward course completion and graduation.• Supporting development of student self-efficacy, social-emotional, and metacognitive skills, including encouraging self-reflection and identifying learning opportunities.

Writing Tutor (Upward Bound Program) – Part-timeTutor students on a one-to-one or small group basis in basic writing and assisting students with essays for college. Under the direction of the Director of Upward Bound Classic to coordinate tutoring, the incumbent determines teaching/learning resource materials and program evaluation instruments in conjunction with the classroom instructor.• In cooperation with Instructor, determines appropriate teaching/learning resources. • In conjunction with Instruction, develops assessment tools to evaluate student academic progress. • Monitors and records student(s) academic progress by utilizing appropriate assessment tools.

Provides educational workshops and attends fairs to support high school and college students.• Develops information on the SAT and ACT college standardized exams for admissions• Assists parents/guardians and students on filing the FAFSA• Establish best practices in completing college admission applications and scholarship essays• Represents colleges at college fairs to discuss and display college options (associate degrees, Undergraduate, Graduate, Doctorate degrees) and majors.

Learning Resource Center Assistance - Part-timeWorked under the supervision of the Learning Resource Center Manager, in support of the academic mission of the University. Ensures LRC functions properly and assists students, faculty, and staff in its use. Actively supported information literacy efforts through 1:1 or small group student instruction. Assisted students with career services needs and general computer use, assisting with computer issues as able.• Ensured the proper functioning of the LRC using the policies and procedures as set forth in the LRC Training and Resource Manual, and other related documents.• Educated students in using the LRC and fostered information literacy by working with students and distributing promotional materials.• Assisted with maintaining the career development area known as the “Career Corner” in conjunction with the LRC.• Developed career placement assistance to students to include preliminary job search strategies, resume development and online career services use.• Administered placement, CLEP/DSST and other academic tests as required.• Managed the creation and distribution of student’s identification cards.• Attended staff meetings and training sessions as requested and approved by Campus Dean• Assisted Librarian with editing Graduate course guides.

Supervised two off campus sites (Associate Director, Site Director, and two administrative assistants). Performed various personnel actions including negotiated academic and operations contracts, interviewing, performance appraisals, promotions, department transfers, vacation request, budgeted accounts payable/receivable. • Spearheaded a strategic plan, decision-making, policy development and problem solving for two (2) off campus sites.• Supervised two lease agreements with six (6) school districts of alternative high schools and middle schools after school care and summer camp enrichment programs within New Castle County, DE that generated over $10,000 - $20,000 per year for eight years.• Developed policy and procedure manual on facilities maintenance and security protocols.• Trained staff on university staff development and training workshops on usage of SMART boards, blackboard, and navigating university library website on academic research.• Established recruiting and marketing strategies to increase graduate and doctorate applicants. The recruitment goal was to increase applicants by five (5%) each year. I exceeded the goal by increasing applicants by over 10% which increased overall revenue for two (2) off campus sites. • Collaborated with academic directors in establishing goals such as transferring full-term courses into accelerated courses and/or online/hybrid. This initiative helped the two (2) off campus sites to continue to exceed the student applicants goal.• Managed student services (academic advisement, student accounts, records, and financial aid, admissions, distance learning, IT, and public safety) and academic programs for year around accelerated programs to on-campus adult learners. • Collaborated closely with academic directors, chairs, and Adult & Continuing Education in managing course scheduling, registration, application processing, and class rosters.

Educated military veterans on academic enrichment and life skills to enter the workforce. Developed curriculum for College level English Composition and American Literature. Developed curriculum in classroom management, basic life skills, and familiarized veterans with their educational benefits.

• Developed and coordinated four School-To-Work Programs for approximately 1,000 students for grades 9th, 10th, and 11th (Ninth Grade Orientation, Job Shadowing, Mentoring, and Practicum).• Provided a safe and caring environment in which students, parents, and business partners received verbal and written correspondence that supported the purpose and outcome of the School-To-Work Programs. • Recruited 250+ employers to partner with high school students.• Ensured 100% accountability of program objectives. Managed an ongoing evaluation and assessment system, which invited feedback from all partners, students, and instructors.

• Prepared classroom or training areas and pick-up and return training devices as needed.• Performed operator maintenance on training aids and / or equipment.• Trained to the industry standard as it conducts classroom / laboratory / seminar / conference / discussion / lecture / demonstration / practical exercise per class training schedule.• Maintained the POI and lesson plans by incorporating lessons learned from specific / relevant training and AARS, doctrine, current and evolving Tactics, Techniques, and Procedures (TTP) into the POI via Training Development Capability (TDC) or follow-on systems.• Assisted in conducting and assessing student critiques to identify strengths, weaknesses, and actions to improve performance.• Scheduled and conduct remedial training and student re-tests.• Maintained and updated a class status chart and logs reflecting number of students in training and class progression.• Reviewed and summarized student course critique, schedule remedial training as needed.• Conducted academic counseling.• Assisted in grading written tests.• Assisted in grading results performance tests.• Reviewed and grade homework projects and assist in the preparation of student written evaluation upon student graduation for certain courses.• Assisted in the execution of life-fire exercises and course field-training exercises.• Reviewed a student’s record for progression.• Made entries on student record of training form.• Completed Training Quality Records and reports on Students identified for additional training.• Prepared, processed, and forwarded required training records and / or any additional documentation on student release prior to graduation.

• Administered emergency medical treatment at point of wounding on the battlefield.

• Supervised administrative functions and performed duties at preceding level of skill at division, comparable or higher-level headquarters.• Provided technical training and instructions to subordinates and supported units. • Inspected subordinate units and made recommendations for elimination of deficiencies or improvement of administrative operations.• Managed and distributed military identification cards to military personnel and dependents.• Assisted military personnel in signing up for personal and dependent life insurance.