Serena Rose Email & Phone Number

Bridgeport, Ct, Us

~Resolved complex customer issues by analyzing account details and providing clear instructions, achieving a 95% satisfaction rate for problem resolution. Provided clear, step-by-step guidance to customers navigating online banking tools, ensuring a seamless and user-friendly experience.~Managed over 50 daily calls, demonstrating strong multitasking abilities and effective communication skills in a high-pressure environment.~Demonstrated resilience and adaptability by handling stressful situations calmly, ensuring customer confidence and satisfaction during challenging scenarios.

~Assisted clients in navigating the WIC program, providing clear explanations of eligibility requirements, benefits, and application processes.~Managed client records with accuracy and confidentiality, ensuring that all documentation was up-to-date and compliant with state and federal regulations.~Coordinated and facilitated client appointments, streamlining the scheduling process to improve service efficiency and reduce wait times.~Collaborated with healthcare providers to address client needs, connecting families with additional resources and support services within the community.

~Provided expert assistance to customers with tax filing questions, ensuring accurate and timely submissions during peak tax season.~Guided clients through the use of tax software, troubleshooting issues and clarifying complex tax concepts to enhance user experience.