Serena Kim Email & Phone Number

- Involved in designing features and enhancements for all Veeva Vault Safety products. - Worked with product managers to implement features by establishing acceptance criteria, timelines, work end to end to create workable prototypes, conduct usability testing, lead design discussion, and update any outdated UI.- Provided custom iconography and applied updated UI specifications and responsiveness to all of Vault Safety's webpage products.- Some features I worked on: Case Compare… Show more - Involved in designing features and enhancements for all Veeva Vault Safety products. - Worked with product managers to implement features by establishing acceptance criteria, timelines, work end to end to create workable prototypes, conduct usability testing, lead design discussion, and update any outdated UI.- Provided custom iconography and applied updated UI specifications and responsiveness to all of Vault Safety's webpage products.- Some features I worked on: Case Compare, Multilingual MedDRA, Localization in AI Inbox, E2B Import, and Partner Sharing Rules. Show less

Toronto, Ontario, Canada

- Curated business requirements documentation and presentations for stakeholder meetings.- Created user personas and established user stories based on conducted research.- Developed low fidelity prototypes to conduct user testing on usability and concept feedback.- Created mid-high fidelity prototypes to further test and further develop the application.- Tools: Sketch, Figma

Toronto, Ontario, Canada

- Conducted a UI design update and applying fundamental UX principles. - Conducted a competitive analysis by studying other food order and pickup applications.- Conducted a usability test on original application and created a new, redesigned prototype on Figma based on any weak points of friction.- Accomplishments: Hi-fidelity prototype that demonstrates improvement of UI and practice in applying UX principles.

Toronto, Canada Area

Part of Territory Sales team with VP Sales and Business Development Manager, supporting over $1.5 Billion in AUM by strengthening relationships with Investment advisors through promotional and recognition-oriented activities.

Toronto, Canada Area

- Prospected and contacted potential clients through cold calls, text, and emails, and set up makeup and facial appointments. - Exceeded monthly sales targets and personal seasonal goals by 23% - resulting in 35% growth of department sales from previous fiscal year. - Set up over 300 appointments and secured over 200 clients using CC Ambassador program.

Toronto, Canada Area

- Encouraged brand awareness by curating social media content and organizing promotional events with staff. Performed a variety of design tasks including monthly contest boards, visual merchandising and announcements. - Organized and cleaned studio space, aided instructors in class attendance and traffic, and provided exceptional customer service for client needs.

Certificate, User Experience Design

Ux Design Program, Ux Design

Doctor Of Law - Jd

Digital Marketing, Digital Marketing

Bachelor Of Science - Bs, Human Biology And Visual Arts