Serena Brown Email and Phone Number

Headed an Enterprise portfolio of international B2B clients, driving client success and retention through strategic communication and product optimization. - Collaborated cross-functionally to develop and launch a customer onboarding program, resulting in a 22% increase in renewal rates. - Managed learner data and revenue share invoicing for partners, ensuring accuracy and timeliness. - Created client success plans, leveraging Google Suites, Salesforce, and Excel to enhance utilization. - Coordinated all post-sales tasks for customers including onboarding, renewals, and upselling. - Communicating with customers via Zoom, email, chat, and phone to build successful partners. - Quickly gained expertise in the product and its related technology to demonstrate features and facilitate client onboarding.

Student Engagement AnalystContributed to business analytics initiatives aimed at improving customer relations and degree program success through data-driven strategies.- Standardized Salesforce dashboards across teams, improving consistency in contact strategies, retention, and enrollment.- Developed and analyzed employee KPI data reports, recommending metrics for enhanced performance tracking.Senior Student Success AdvisorAdvised and onboarded over 200 students in the Pepperdine Graduate School of Education and Psychology, achieving key retention and satisfaction metrics.- Spearheaded a pilot program to improve on-time customer clinical placement, enhancing service delivery.- Served as an adjunct trainer, leading workshops on Salesforce reports, time management, and job fundamentals.- Directed the Pepperdine Social Team, organizing events, newsletters, and recognition programs for enhanced community engagement.

Supervised and managed residence hall operations, ensuring a safe, supportive, and inclusive environment for over 1,000 residents, demonstrating a foundation in community engagement and customer satisfaction. - Directed hall-level student conduct efforts, serving as a University Hearing Officer, showcasing adeptness in handling sensitive situations.- Managed community budgets, ensuring adherence to guidelines and optimizing resource allocation.Coordinated logistics for summer camps and conferences with approximately 4,000 participants.

Area CoordinatorElevated student engagement by overseeing operations of three residence halls, directly contributing to an enhanced living and learning environment. - Achieved a promotion to Area Coordinator, taking on additional leadership roles and communities.- Designed and delivered tailored diversity and inclusion presentations, lifting community awareness and engagement, measured by post-presentation surveys.

Elevated student engagement by overseeing operations of one residence hall, directly contributing to an enhanced living and learning environment.

Coordinated Nova Southeastern University special events, including the President's Student Ambassadors program and annual banquets. - Facilitated University’s President 64 Ambassadors campus events, etiquette training, professional development sessions, and end-of-the-year banquets.-Served as the Community Fest food and beverage coordinator, resulting in the successful contribution and donation of food from 25 local vendors.