Serena Conway Straub Email & Phone Number

United States

Remote

Greater Denver Area

Prague, The Capital, Czech Republic

Selected by the Company CIO & CISO to instantiate an Innovation Center in Prague. Accomplishments include: • Implemented global RIM standards, policies and technical solutions. Defined RIM strategy for Product Development and Regulatory Compliance for Central Europe. Updated the validated Documentum and SharePoint solutions for Agile Product Development and DevOps Way of Working. Led the SDLC artifact redesign project. • Sole RIM representative supporting the Regional PMO. Owned the Electronic Document Management System supporting Europe, Middle East and Africa. Represented the region to Global Records Management Review Board. Managed RIM compliance monitoring, eDiscovery activities, audit scoping and remediation plans. Formalized bi-weekly Voice of the Customer sessions to support country business needs in adherence to Global IT policies. • Revised learning modules for the Czech staff with no prior pharma experience. Facilitated live Onboarding, Records Management Introduction, Policy Awareness and Liaison Training sessions. Individual trainer supporting RIM at Regional Leadership Meetings, Country Town Halls, Site Compliance Panels and Department Monthly Meetings. Led highly interactive Six Sigma Yellow Belt Training workshops quarterly. The regional staff achieved learning objectives each year of my tenure in Prague.• Recruited, interviewed and participated in the hiring of over 526 Central European IT professionals. Managed a team of 28 Information Risk Assessors, Cyber Security Analysts, Document Control stewards, Information Asset Liaisons and Data Privacy Officers. The group spanned 18 geographical backgrounds and 3 generations. Coached each team member to successfully deliver against objectives. Defined the Prague Information Management strategy inclusive of competencies, KPI’s, resources and roles to meet existing and long-range operating plans.

Whitehouse Station, Nj

Vendor Relationship Manager for various IT Service Management contracts totaling over $400MM. • Led training and monitoring of vendor adherence to Company Retention Schedules, Policy Compliance and Service Level Agreements. Led annual File Clean Up Activities with global suppliers. Audited Vendor compliance. • Learning Manager, accountable for the development of cross-divisional Policies and Procedures manual, global liaison training and first tier support. • Responsible for global issue resolution between business leads and managed service providers. Reported issue status and resolutions to Executive Leadership quarterly. Met or exceeded resolution KPI’s during my tenure in this role. Ranked as a “Top Performer” via 360-degree review process.

Boulder, Colorado

Identified as the sole Merck employee to lead a newly acquired Biologics facility into the Company Information Technology strategy. • Successfully delivered Company Information Technology Solutions, Corporate Compliance Requirements and Project Management Standards to the Biologics Manufacturing Facility within 18 months of acquiring the site. • Managed the transition from paper-based record keeping to Documentum and SharePoint solutions. Applied Merck Manufacturing Retention Rules, DocControl practices, Sensitivity Classification and Criticality nomenclature to support manufacturing and logistics processes.• Built the Site Project Management Office (PMO): Developed the PMO Charter, drafted the site’s first Portfolio with Sr. Leadership and developed standard stage-gate requirements and communications plan. Facilitated 1-week Project Management training workshops quarterly to 35% of the site staff (15% above plan). • Change Lead and Learning Manager responsible for talent development gap analysis and training plan. Facilitated Sigma Workshops and Lean Labs approach to achieve manufacturing cycle time reductions. Achieved Change Management certification and led the High Performance Organization (HPO) Initiative. Led Diversity & Inclusion, Lean Process Improvement/Six Sigma and Change Management programs. Formed feedback pods, sponsorship spine, checkpoints and reporting tools to support the divisional leadership team. • Exceeded Expectations in year-end reviews.

Whitehouse Station , Nj

Upon completion of the global RIM Program implementation in 2006, I joined the Internal Audit organization to monitor compliance with the RIM Standards. • Designed the RIM audit controls and scope. Led global business process, IT and HR audits and managed SOX-404 audits worldwide. Performed 12-15 in-country audits per year. Authored and presented audit plans to global Compliance Counsels. Facilitated opening and closing meetings with Finance, IT, HR, Legal and Business leads in country. Led remediation and mitigation efforts when requested.• Matrixed manager of global shared services staff. Directly managed 5 FTE’s in the US. • Achieved Six Sigma Green Belt and realized both cycle-time and cost reductions associated with 2008 IT SOX Audits. • Ranked as a “Top Performer”.

Whitehouse Station, Nj

Architect of the first Company Records and Information Management Program to support the HR, Finance, IT, Public Affairs, Legal, Sales and Marketing organizations worldwide. • Created templates, portals, objectives and milestones to achieve RIM Implementation Globally. • With Divisional peers, established a sponsorship spine to support the change initiative, inclusive of an Executive, level Records Management Review Board, country liaisons and divisional records managers. • Facilitated regional workshops to construct Protection, Access, Retention and Criticality schedules; defining information assets, naming conventions, retention times, handling, disposition and business criticality definitions. • Authored and executed disaster recovery plans with corporate IT partners. • Designed archiving standards and performed audits of document storage facilities. • Led live training and authored electronic learning modules that are still achieving learning objectives worldwide.• Provided RM expertise to IT partners in customization and validation of the Documentum EDMS and the SharePoint 2013 solution for administrative records. • Represented Merck to the ARMA Northeast Chapter.