Serena Tep Email & Phone Number

• Strengthened the process of customer account transfers and improved product and service satisfaction among advisory and banking firms.
• Awarded two separate SPTC ICON awards such as Terrific Teammate in 2018 and Process Excellence in 2020 as well as received written positive feedback and compliments from high profile clients.
• Created new written procedures, standards, and practices to train among team members in order to effectively improve productivity and data quality by 75% across the team.

• Led multiple client calls to provide diligent personalized support through discussing work flows, escalated issues, and feedback-driven improvements, resulting in a 75% reduction in incidents, 95% client service.
• Led a team of 15 leadership stakeholders in a weekly exercise to achieve recon thresholds by establishing a comprehensive tracking system, announcing individual and group recognitions, and boosting the accountability.
• Prepared dashboards and progress reporting updates to leaders and stakeholders which summarized important business activities and team metrics. These reports provided transparent and valuable insights to track goals.
• Developed strategies and mapped appropriate workflows for a new cost basis service from conception to completion, which involved overseeing multiple stages of development and release testing. This new application.
• Gathered project requirements and liaised with multiple technical teams and stakeholders to build the new Fair Market Value application. This program increased usability by ensuring the system was designed to support.
• Monitored and identified downstream impacts of the new Fair Market Value application and reported constructive feedback to developers and engineers to implement the necessary design enhancements to meet the project’s.

King Of Prussia, Pennsylvania

• Managed resources on multi-million dollar projects for a pharmaceutical firm to ensure the business is aligned with global health regulations and supported safer and more effective uses of therapeutic products.
• Produced monthly summary reports using Excel’s conditional formatting and pivot table to provide decision support to senior management on which open job requisitions should be canceled due to budget constraints or.
• Increased budget transparency by 90% and reduced total onboarding and off-boarding time by 20% by creating a Visio work flow diagram that outlined the proper documentation and approvals required for managing vendors.
• Directed meetings with research and development senior management to communicate any new Food and Drug Administration regulation requirements and discuss how this will impact and be implemented in the current business.

Philadelphia, Pennsylvania

• Wrote protocols and tested pharmaceutical equipment to validate that the manufacturing process of the products met acceptable quality.
• Prepared summary reports for senior engineering directors that detailed the quality testing criteria and performance results of the new or upgraded equipment for the process line, including justifying deviations from.
• Wrote and implemented a new standard operating procedure on how to conduct temperature and relative humidity mapping studies to ensure the products are properly being stored within specifications for maintaining shelf.
• Analyzed product and service quotes to select vendors for high capital projects

Philadelphia, Pennsylvania

• Performed various office duties and displayed good communication skills
• Attained positive customer service
• Answered phone calls and student questions

Syracuse, New York

• Trained assistants and newcomers to a professional coaching level
• Coached and performed various levels of figure skating and ice hockey
• Communicated appropriately with children and adults
• Motivated and encouraged skaters to stay focused and enjoy the sport