Our consulting organization establishes support processes & procedures, helps with choosing and establishing the most efficient infrastructure for a given situation, and takes ownership for delivery and execution of support, reporting, QA & testing services based on agreed upon key performance indicators and defined service level agreements with a focus on the ability to execute and manage these tasks remotely.We are responsible for supporting a mobile sales productivity app startup company with their product, managing over 40,000 users globally and growing, executing in an efficiently configured remote environment.

Establish a scalable Support infrastructure to support thousands of mobile and Web App end-usersQA Conversations App

Manage and implement Sustainable Silicon Valley's (SSV) Information Technology internal and external solutionsInfluence, develop and maintain SSV's technology roadmap, including all aspects of IT requirements to satisfy the organization's needsPrioritize and manage IT implementation and provide strategic direction for the information technology aspects of the organization

Implement productivity tools to support the growing number of contributorsSystems design and administrator for onsite and cloud systemsWeb developer

Developed desktop applications using C++ and VB according to specificationsCollaborated with project managers to design desktop and web applicationsWorked with internal and external customers to define requirements for softwareTested and corrected desktop software system and web code to make sure the software met requirementsTrained sales team and customer service team on the use and troubleshooting of Software system

Tested and reported code problemsHandled escalated technical support issues from internal and external customersAssisted software engineers with the design and coding of desktop software systemResponsible for programming Optical Mark Reader scanners (Scantronand NCS)

Responsible for loading print permissions onto various hardware to enable capability to administer CPP inventories and assessments via the CPP Desktop Software SystemDevelopment software for Scantron and NCS Optical Mark Reader scannersDevelopment of answer sheet form definitionsSoftware materials inventory

General logistics responsibilities