Serge El Baba Email & Phone Number

Watertown, Massachusetts, United States

As an Account Specialist working with the Time2Track division, my main role is to analyze financial information, keep accurate records of all incoming and outgoing payments, while adhering to the standards of our organization.My primary role is to also build and maintain strong relationships with clients, ensuring their needs and expectations are met. This involves providing personalized support, addressing inquiries or concerns, and offering solutions to enhance client satisfaction.Some of my responsibilities Consists of:-Processing renewal orders for 400+ institutional clients and ensuring that sales orders and invoices are sent in a timely manner.-Recording all incoming client payments in coordination with the finance department-Following up on overdue invoices and working closely with the finance department on the Time2Track bad debt review.-Providing assistance and guidance to 400+ institutional clients by answer all billing and product related questions-Analyzing all client accounts and ensuring that different parameters are up to date (Potentials, financial standings, next renewal date etc..)-Working closely with the Liaison sales team to identify potential new clients and come up with new leads-Joining Account Managers on client consultations calls related to subscriptions and services to provide support-Working with Account Managers on introducing new products and services to existing clients (Upselling of services, multi-year subscriptions etc)-Managing existing client transitions to multi-year subscriptions and working on detailed financial quotes based on each client’s needs-Working with the senior client experience manager on resolving internally identified production issues-Working closely with the Liaison Legal team on different client requests (MSA amendments, Client vendor information updates, signing of contracts etc)-Monitoring the quarterly and annual renewal booking target for Time2Track and making sure our financial goals are met.

Watertown, Massachusetts, United States

As a specialized customer service representative who assists applicants with higher education program applications, my role plays a pivotal part in guiding aspiring students towards their goal of pursuing advanced studies.My role is that of a trustworthy advisor who provides invaluable support and expertise to help applicants navigate the intricate process of applying to prestigious universities such as Harvard, California State University, and other highly respected educational institutions.In addition, my expertise extends beyond mere technical assistance; I have a deep understanding of the complexities of the application process, which includes the required documentation, academic records, personal statements, recommendation letters and extracurricular activities.I also offer emotional support to applicants who may experience stress or uncertainty during the application process. My ability to address their concerns, answer their questions, and calm their anxieties fosters confidence and resilience in their journey towards higher education.

Dubai, United Arab Emirates

As an AI Business Analyst and consultant, I worked directly with a team of highly skilled professionals on the critical task of building an entire customer service center running exclusively on Artificial Intelligence. Pioneering the use of AI on a scale that has yet to be seen in any other company worldwide.Scope and Responsibilities include:-Working closely with a team of experts on the implementation of Detailed AI solution to different departments across different Organizations-Leading and managing different AI projects across multiple Lines of Services (MV, CC, AT)-Programming different AI chatbot agents responsible for supporting clients and ensure Quality control in the customer service department (Prompt writing, conditions, Rules Q/A's) and ensuring smooth implementation on the ERP platform-Working Closely with the Quality Assurance team (QA) on testing different chatbots through the ERP platform and ensuring smooth running of client interactions and the accuracy of information provided

Beirut, Beirut Governorate, Lebanon

During my internship at one of the big 4 companies in Auditing, I gained practical experience in several areas. Particularly, I was able to learn how to use various systems such as Power Bi and Alteryx, which are essential tools in the auditing profession. Through this experience, I was able to gain hands-on experience in leveraging technology for effective decision-making in auditing.In addition to the technical skills, I was able to learn the importance of teamwork in the auditing profession. The professional teams at the company were highly efficient in delivering results, and I learned to work closely with my colleagues to achieve the best outcomes for our clients. At the same time, I was able to develop my communication skills as I worked together with professionals with diverse backgrounds and expertise.Moreover, I had the opportunity to visit client sites during the internship and work as part of a team of professionals, learning casting and cross-casting of financial statements. This experience allowed me to appreciate the intricacies involved in financial auditing and the importance of ensuring accurate financial reporting.Overall, my internship in auditing provided me with a comprehensive understanding of the auditing profession, including the importance of leveraging technology, teamwork, and commitment to the highest professional standards.

Master Of Business Administration - Mba, Accounting And Finance

Bachelor Of Business Administration - Bba, Auditing

Lebanese Baccalaureate In Life Sciences, Life Science