Serge Pinçon
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Serge Pinçon Email & Phone Number

Head Of Customer Experience and Operation at Mainframe Industries
Location: Paris, Île-de-France, France 10 work roles 1 school
1 work email found @themainframe.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 86%

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Work email s****@themainframe.com
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Current company
Mainframe Industries
Role
Head Of Customer Experience and Operation
Location
Paris, Île-de-France, France
Company size
58 employees

Who is Serge Pinçon? Overview

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Quick answer

Serge Pinçon is listed as Head Of Customer Experience and Operation at Mainframe Industries, a company with 58 employees, based in Paris, Île-de-France, France. AeroLeads shows a work email signal at themainframe.com and a matched LinkedIn profile for Serge Pinçon.

Serge Pinçon previously worked as Head Of Customer Experience & Operation at Mainframe Industries and Director, Regional Planning & Customer Support EMEA at Blizzard Entertainment. Serge Pinçon holds Master'S Degree: Condensed Matters, Physical Chemistry from Pierre And Marie Curie University.

Company email context

Email format at Mainframe Industries

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{first}@themainframe.com
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AeroLeads found 1 current-domain work email signal for Serge Pinçon. Compare company email patterns before reaching out.

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Profile bio

About Serge Pinçon

• Customer Service• People management• Process optimization• Social Media (Community & Care)• Internal & External communication• Knowledge Management• Strategic planning

Current workplace

Serge Pinçon's current company

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Mainframe Industries
Mainframe Industries
Head Of Customer Experience and Operation
Paris, FR
Website
themainframe.com
Employees
58
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Company profile
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10 roles

Serge Pinçon work experience

A career timeline built from the work history available for this profile.

Head Of Customer Experience & Operation

Current
Mainframe Industries

Paris, Île-de-France, France

While in pre-revenue: - Build, from the ground up, a long term CS vision & strategy - Proactively work with the dev to implement solutions to what could have become a Player struggle, painpoint and/or confusion- Design a full suit of support tools tailored to our specific needs.- Support / coordinate the engineers building the different CS Tools- Plan.

Sep 2021 - Present

Director, Regional Planning & Customer Support Emea

Blizzard Entertainment

Versailles, Ile-de-France, France

  • Act as the Chief of Staff for the Senior Director Customer Service EMEA
  • Successfully planned and implemented the transition and integration of Community Management/Engagement activities to the CS
  • Collaborate with EMEA staff and management of multiple business units, subject matter experts, and third parties to clearly articulate the goals, objectives, expectations, dependencies and tasks of global strategic.
  • Play an active role in Blizzard’s decision-making process by representing the voice of the EMEA teams in the development of strategic initiatives in the global operations team.
  • Manage, develop and mentor Regional market support managers, program managers, and project managers.
  • Ensure team members are proactively seeking, and maintaining a close partnership with regional partners and organizational teams, such as Service Tech, Regional Go-to-Market teams, Information Technology, Global.
Jan 2020 - Jul 2021

Senior Manager, Regional Planning & Support; Emea

Blizzard Entertainment

Versailles Area, France

- Key liaison between our European Business Units and our Customer Service to find opportunities on how to expand our range of service (To support both our players and our business)- Responsible for the Processes & Policies of the European Customer Support- Management of a team of twenty staff, across two sites (France and Ireland) including.

Mar 2018 - Jan 2020

Group Manager, Support Information & Policy

Blizzard Entertainment

Versailles Area, France

- Key liaison between our European Business Units and our Customer Service to find opportunities on how to expand our range of service (To support both our players and our business)- Responsible for the Processes & Policies of the European Customer Support- Management of a team of twenty staff, across two sites (France and Ireland) including.

Apr 2012 - Feb 2018

Customer Support Team Manager

Blizzard Entertainment

Velizy

Managing a Team of 30 agents & 2 Seniors

Jun 2010 - Mar 2011

Externalization Senior Game Master (Fr)

Blizzard Entertainment

Dublin, County Dublin, Ireland

Oct 2006 - May 2010

Customer Support Supervisor

Ige

Marbella, Andalusia, Spain

Jan 2002 - Jan 2003
Team & coworkers

Colleagues at Mainframe Industries

Other employees you can reach at themainframe.com. View company contacts for 58 employees →

LM Lee Murray Lee Murray Colleague at Mainframe IndustriesReykjavík, Capital Region, Iceland, Iceland View → GS Gunnar Sv Sigurbjörnsson Gunnar Sv Sigurbjörnsson Colleague at Mainframe IndustriesKópavogur, Capital Region, Iceland, Iceland View → SZ Spiros Zervos Spiros Zervos Colleague at Mainframe IndustriesNicosia, Cyprus, Cyprus View → CA Carl Andreas Sveinsson Carl Andreas Sveinsson Colleague at Mainframe IndustriesReykjavík, Capital Region, Iceland, Iceland View → BJ Bjørn Jacobsen Bjørn Jacobsen Colleague at Mainframe IndustriesCopenhagen, Capital Region Of Denmark, Denmark, Denmark View → JL Jasse Lahdenperä Jasse Lahdenperä Colleague at Mainframe IndustriesEspoo, Uusimaa, Finland, Finland View → AB Arni Birgisson Arni Birgisson Colleague at Mainframe IndustriesReykjavík, Capital Region, Iceland, Iceland View → KV Kristján Valur Jónsson Kristján Valur Jónsson Colleague at Mainframe IndustriesIceland, Iceland View → EM Edu Morales Edu Morales Colleague at Mainframe IndustriesGreater Barcelona Metropolitan Area, Spain View → MP Maarit Piiparinen Maarit Piiparinen Colleague at Mainframe IndustriesEspoo, Uusimaa, Finland, Finland View →
1 education record

Serge Pinçon education

FAQ

Frequently asked questions about Serge Pinçon

Quick answers generated from the profile data available on this page.

What company does Serge Pinçon work for?

Serge Pinçon works for Mainframe Industries.

What is Serge Pinçon's role at Mainframe Industries?

Serge Pinçon is listed as Head Of Customer Experience and Operation at Mainframe Industries.

What is Serge Pinçon's email address?

AeroLeads has found 1 work email signal at @themainframe.com for Serge Pinçon at Mainframe Industries.

Where is Serge Pinçon based?

Serge Pinçon is based in Paris, Île-de-France, France while working with Mainframe Industries.

What companies has Serge Pinçon worked for?

Serge Pinçon has worked for Mainframe Industries, Blizzard Entertainment, and Ige.

Who are Serge Pinçon's colleagues at Mainframe Industries?

Serge Pinçon's colleagues at Mainframe Industries include Lee Murray, Gunnar Sv Sigurbjörnsson, Spiros Zervos, Carl Andreas Sveinsson, and Bjørn Jacobsen.

How can I contact Serge Pinçon?

You can use AeroLeads to view verified contact signals for Serge Pinçon at Mainframe Industries, including work email, phone, and LinkedIn data when available.

What schools did Serge Pinçon attend?

Serge Pinçon holds Master'S Degree: Condensed Matters, Physical Chemistry from Pierre And Marie Curie University.

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