As BDO Advisory Partner, I focus on Sales, Service Offering development and Delivery Management. I do my best to help our customer to maximise the value they deliver to their own customers. Name that “Customer Experience”, “Lean”, “Business Process Management”…it starts from what the customer needs, expects, experiences and continue within the organization: define the service strategy and objectives, measure the performance, solve the issues, improve the process, implement a transversal customer centric culture and make it sustainable. In term of methodology and framework, my expertise domains are Lean Services and Business Process Management empowered by Change and Project Management methodologies.
Listed skills include Process Improvement, Project Management, Management Consulting, Management, and 15 others.