Serge Luke Email & Phone Number

Portland, Oregon, United States

Analyze financial forecast trends and project delivery confidence for the Project Management Office. Mine data, process and interpret the results. Develop methodologies and new approaches to improve data management, reporting systems and processes.

Forest Grove, Oregon, United States

Data Scijentist at the Office of Institutional Research and Assessment at Pacific University.

Hillsboro, Oregon, United States

Provide in-person and technical support to students, faculty, and staff. Facilitated technical support in preparation for and during professional workshops and University events. Write and organize technical documents within Technology Department’s Knowledge Base system.

Portland, Oregon Area

Supported IT Vendor Management processes related to IT Contract lifecycle management. Team lead for the IT Temporary Labor Contracts and related processes.

Phoenix, Arizona Area

• Managed city-wide business innovation projects that span across multiple or all Departments and impact the entire organization.
• Enterprise level projects: Electronic Agenda Management and Electronic Records Management projects from requirements gathering, RFI, RFP, procurement, and implementation. Managed system development and customization to.
• Medium size projects: IT Network Discovery and Inventory Mapping, Police Grants Management System Implementation, Mobile Device Management System Implementation.
• Adhered to PMI methodology, regulatory requirements, transparency and the larger picture of organizational needs, resources, and goals. Innovated, developed RFP evaluation standards, mentored colleagues and lectured.
• Administered and provided operational support to the project portfolio and business intelligence reports using Microsoft Project Online, SharePoint and Power BI tools.
• Represented the Information Technology Systems Department and the Project Management Office.

Tempe, AZ

Managed the program related to contract renewal for mail order pharmacy services with the Department of Defense.

Phoenix, Arizona Area

• Managed Operational Security Portal Project, New Command Center Study, IT Risk Mitigation project, multiple technology initiatives and compiled weekly status reports along with invoiced hours for the contractors and.
• Communicated, coordinated tasks, conducted meetings and documented activities to ensure compliance with the project management methodology for the Phoenix Aviation Department and City of Phoenix Information Technology.
• Successfully completed City audit.

Phoenix, Arizona Area

• Managed following projects: Data Center Relocation, Active Directory Migration, Network uplift, Disaster Recovery Strategy Design, Application Migration to the new Web Farm.
• Managed weekly multi-departmental collaborative review of Information Infrastructure and Application Development projects’ pipelines.
• Researched, developed and coordinated implementation of new processes to facilitate IT and the University Faculty collaboration.

Tempe, AZ

• Managed projects for over 80 clients in business and public sectors. Managed resources, client interaction, communication among all parties, status reporting, financial forecasting, and documentation. The project type.
• IT Network Infrastructure assessments, remediations and upgrades
• IT Network and System security assessments and upgrades
• VOIP telephony deployments

Phoenix, Arizona Area

• Coordinated and executed various tasks tailored to meet the business, technical, and regulatory requirements.
• Planned and executed regional carrier station moves and led the initial IT infrastructure setup for a regional airline service startup in Hawaii.
• Managed the implementation of a new Reservation System for America West Express and Mesa Airlines system.
• Managed IT systems migration to the new terminal at the Fresno Yosemite International Airport. Managed systems procurement and deployment for Go Hawaii airlines.
• Deployed technology for the Go Hawaii airport station at Hilo International airport.
• Developed and documented new policies, procedures. Managed several business application development and implementation projects.

Waukegan, IL

• Lead System Integration, Change Management and Version Control for the Web Applications while maintaining compliance with FDA regulations.
• Supported web development teams by recommending, developing, and coordinating procedures and practice improvements.
• Developed standard operating procedures, instructions, and other technical documentation; coordinated the implementation of new practices.
• Wrote, executed and modified validation test scripts in compliance with FDA regulations.

Schaumburg, IL

Supported Information Systems and processes within regional Human Resources.

Data Science

Bachelor Of Science - Bs, Applied Business Management

Associate Of Science - As, Professional, Technical, Business, And Scientific Writing