Sergey Granskiy Email & Phone Number

Shanghai, China

Shanghai, China

• Responsibilities:
• Managed a team of 70+ engineers including Technical Leads.
• Drove the team to consistent and stable performance as Partner business supervisor.
• Controlled the delivery of quick support and solutions to customers, reaching a steady 98% CSAT score.
• Handled escalation process between the vendor and Microsoft escalation team.Achievements:
• Improved main KPI of Partner business and became Top-2 among all Microsoft vendors.

Shanghai, China

• Responsibilities:
• Led a team of 15 Technical Support Engineers and maintained stable team results with the best Customer Verified Resolution rate of 97%.
• Coordinated all required engineer training.
• Collaborated with internal teams as well as with other vendors on the matter of collaboration on complex technical issues.Achievements:
• Trained more than 30 new hires as their mentor.
• Received ‘Employee of the Month’ company award.

Shanghai, China

• Responsibilities:
• Represented Microsoft and communicated with 600+ Microsoft Cloud partners and customers worldwide via RAVE (Jira analog).
• Used diagnosis methods, solutions, and workarounds to effectively deal with customers’ technical issues to achieve 96% problem resolution and customer satisfaction.
• Documented incidents and reported customer technical issues to Microsoft.Achievements:
• Was promoted to the Microsoft Premier Support Team for Office 365.
• Received ‘2019 New Star’ company award.

Moscow, Russia

• Managed and mentored a diverse team of 15 system administrators.
• Oversaw the integration of cloud-based technologies into the existing infrastructure, resulting in improved scalability.
• Organized and led training sessions for new system administration tools, enhancing team capabilities and readiness for upcoming technological challenges.
• Implemented a comprehensive risk management strategy for major IT projects.

Moscow, Russia

• Successfully assisted in the upgrade of system infrastructure.
• Facilitated communication and collaboration between the system administration team and other departments.

Krasnodar, Russia

• Troubleshooting problems with computers, printers, projectors, and other peripheral devices.
• Installing and updating software applications required for academic and administrative purposes.