Project management:• Responsible for initiation, working-out and implementation projects aimed at development and/or optimization of branch network and other sales channels;• Supervised preparation of business cases/project description, including schedules, resource planning, financial impact calculations / payback models;• Provided project management to ensure appropriate timing, quality and budgets;• Responsible for communication within the projects, coordination of the project documentation with participants of the working groups and other departments of the Bank;• Monitored project implementation and provided post-project analysis.Business analysis and planning:• Organized planning and budgeting process (sales, costs, projects);• Responsible for daily monitoring of sales plan fulfillment on each level (Network-subsidiary branches-sales offices);• Carried out analysis of key performance indicators of the branch network, ensured data preparing for incentive payments calculation;• Carried out analysis of key business processes in order to increase their efficiency;• Provided regular management reporting. Main achievements:• New compact branches formats (Express, Light) development and implementation;• New regions development: opening new subsidiary branch in Khabarovsk and 9 sales offices in Far East region in 2012;• Increase network coverage: opening 60 new bank branches in 2013;• Optimization of integrated bank branch network in the Southern Federal District;• Introduction of cash service technology without cash desks (roller-cash) has improved timing of transaction by more than 2,5;• Development and implementation of the universal front-office service model has increased network efficiency by 15%;• Development and implementation of efficient management reporting system.

• Managed portfolio of broker partners;• Responsible for implementation of the sales schemes of life insurance products, accident and pension insurance via partners network;• Developed and implemented scope of activities and events (incentive programs, promotions, special offers) aimed at increase sales volumes;• Executed sales budget on insurance products;• Responsible for internal regulatory documents (instructions, regulations) development;• Participated in new insurance products development / modifications to existing ones for broker sales channel;• Introduced marketing support tools for partners (marketing printed materials, office branding partners, etc.).

• Provided marketing support for sales channels• Responsible lead-generation projects development;• Conducted analysis and segmentation of the customer base, development of proposals for cross-sale;• Ensured localization of the best marketing practices of ING Group.

• Responsible for private clients service;• Responsible for financial products sales: loans, deposits, transfers, mutual funds, pension products, etc;• Provided support for corporate clients on risk-free banking products - salary schemes, transaction services, customs and corporate cards;• Organized claim work with clients, responses to official requests