Sergey Tsaplin Email & Phone Number

Support Engineer for Cloud SolutionsJune 2022 - March 2023- Supported cloud solutions.- Wrote Terraform/Terragrunt modules.- Performed various cloud solutions support tasks.Technology stack: AWS, Yandex Cloud, Terraform, TerragruntSupport and Development Engineer for Machine Learning Cloud PlatformMarch 2023 - November 2023- Supported and developed a machine learning cloud platform.- Engaged in various development and support activities.Technology stack: AWS, CloudFormation, Terraform, Terragrunt, Python, Kafka, Kubernetes, Prometheus, Grafana, JupyterLab, MLFlowSupport and Development Engineer for Security Audit Cloud PlatformNovember 2023 - Jabuary 2024- Supported and developed a security audit cloud platform.- Engaged in various development and support activities.Technology stack: Yandex Cloud, Docker, PythonSupport Engineer for Client's Cloud InfrastructureJabuary 2024 - March 2024- Supported client's cloud infrastructure.- Engaged in various support, DevOps, migration, and presale activities.Technology stack: Yandex Cloud, Ansible, GitLab CI, Kafka, Terraform, Kubernetes, ZabbixCourse Developer - Terraform and Kubernetes Education CoursesMarch 2024 - Present- Writing educational courses for: - Terraform - Kubernetes

Воронеж, Воронежская Область, Россия

2nd line Support specialist● Administration and development of application systems● Configuration management automation● System performance tuning● Creation and configuration of monitoring● Process automation● Localization and resolution of incidents/bugs● Functional support (work with terms of reference, processes, etc.)● Installation of releases and updates● Planning and execution of routine maintenanceSince March 2021, I have been acting as a team leader of the 2nd support line. There are 4 specialists in the team. Responsibilities - ensuring quality indicators for supporting production and test environments, distributing and monitoring the execution of tasks, training new employees, consulting employees on technical issues, communication with the customer and the development team.Technology stack - IBM Websphere Application Server, IBM MQ, Tomcat, Zabbix, AWX, Oracle DBMS, IBM Tivoli Directory Server.Conducted technical interviews for new employees, participated in the work of the training center - preparing presentations, lecturing, supervising students. As part of self-development, I took courses on Docker, Kubernetes, Prometheus, Grafana, etc.

Воронеж, Воронежская Область, Россия

Coordination of the activities of the department of the software and hardware complex, including the direction of repair of electronic equipment and the direction of software support. Supervised by 6 people.Planning and budgeting the activities of the department, interaction with external contractors, maintaining relevant documentation.Ensuring the smooth functioning of equipment and information systems of enterprises. The software includes automation systems GameKeeper, R-Keeper 7, R-Keeper CRM, UCS Premiere, StoreHouse.Creating and maintaining up-to-date regulations and instructions of the department.Purchase of software and computer equipment, commercial equipment, spare parts.Opening of new catering facilities from retail format and coffee shops to full service restaurants.Experience with software - GameKeeper, R-Keeper v6, v7, R-Keeper CRM, UCS Premiere, Store House at the database administrator level. Technical support, installation, updating, writing promotions and reports.Administration of the CRM system CLIK 8.0 (platform "BMicro. Client-Communicator").Maintenance of DBMS Oracle, MSSQL, MySql, Firebird, Paradox. Administration, backup. Writing reports, analyzing and correcting user errors.

Воронеж, Воронежская Область, Россия

UCS software administration - GameKeeper, R-Keeper v6, v7, R-Keeper CRM, UCS Premiere. Technical support, updating, integration with various services. Administration of Qubica AMF software, CRM system CLIK 8.0 (platform "BMicro. Client-Communicator").Maintenance of databases on 10 servers. DBMS Oracle, MSSQL, MySql, Firebird, Paradox. Administration, backup. Writing reports, analyzing and correcting user errors.Implementation and administration of a system for broadcasting media content (Digital Signage System) based on Linux OS, Raspberry Pi. Maintenance of Kinomatika, DISE software.Technical organization, support and holding of events, exhibitions, forums, trainings and presentations. Work with film projection, presentation equipment, technical means for converting, transmitting and switching video signals. Working with software video mixers.Implementation and administration of the system of registration and accreditation at exhibition events.Training of personnel of enterprises (cashiers, administrators, managers, marketers) to work with specialized software, cash registers. Advising the accounting department on reporting issues and correcting staff errors.Interaction with third-party organizations on software technical support, correction of critical deficiencies, information exchange and preparation of technical specifications.Training and technical guidance of a group of engineers.Maintenance, diagnostics and minor repairs of cash registers and related equipment - cash registers, scales, barcode scanners, ticket and receipt printers. Work with ESA DMX controllers and LED marquee controllers.Opening of new entertainment facilities and catering establishments, including the Izumrudny DRRK, Grabli restaurants, Kidburg, Star&Mlad cinema in the MP mall.Administration of OS Windows, GNU/Linux, DOS. Writing CMD, bash scripts for process automation.

Воронеж, Воронежская Область, Россия

Administration of the entertainment center software, including the Amusement Park, the Oceanarium, the Cinema, the Bowling and Billiards Center, Kidburg, the Event-Hall concert and exhibition hall, catering facilities of the City-Park Grad shopping center, the Moskovsky Prospekt shopping center and the Grabli restaurant chain .UCS software administration - GameKeeper, R-Keeper v6, v7, R-Keeper CRM, UCS Premiere. Technical support, updating, integration with various services.Administration of Qubica AMF software, CRM system CLIK 8.0 (platform "BMicro. Client-Communicator").Maintenance of databases on 10 servers. DBMS Oracle, MSSQL, MySql, Firebird, Paradox. Administration, backup. Writing reports, analyzing and correcting user errors.Implementation and administration of a system for broadcasting media content (Digital Signage System) based on Linux OS, Raspberry Pi. Maintenance of Kinomatika, DISE software.Technical organization, support and holding of events, exhibitions, forums, trainings and presentations. Work with film projection, presentation equipment, technical means for converting, transmitting and switching video signals. Working with software video mixers.Implementation and administration of the system of registration and accreditation at exhibition events.Maintenance, diagnostics and minor repairs of cash registers and related equipment - cash registers, scales, barcode scanners, ticket and receipt printers. Work with ESA DMX controllers and LED marquee controllers.Administration of OS Windows, GNU/Linux, DOS. Writing CMD, bash scripts for process automation.

Воронеж, Воронежская Область, Россия

Maintenance of cash systems R-Keeper (V.6, 7), StoreHouse (installation, configuration, maintenance)Software installation on POS-terminals (Glaive, Posiflex, etc.)Participation in projects to open new catering establishments.User consultation.

Воронеж, Воронежская Область, Россия

Maintenance and integration of the restaurant accounting system R-Keeper 6. Interaction with suppliers of IT equipment and services. Purchase of equipment. Administration 1C: 8.2 Accounting and Restaurant Management. Administration of a network of 20 stations with a domain controller on Windows Server 2003. Installation and configuration of the LAN and video surveillance systems. Support for commercial equipment.

Воронеж, Воронежская Область, Россия

Administration of the head office with 70 stations and a domain controller on Win2k3, 3 branches with 10 stations and about 10 representative offices in the CCR. Business trips to the regions. Setting up and administering a mail, proxy and task accounting automation server. User support, installation of LAN, video surveillance, security and access control systems. Maintenance and minor repairs of all office equipment.