Sergey Pivnev Email & Phone Number

New York, United States

Brooklyn, New York, United States

- Monitor the operational health of a diverse fleet of 10+ computers, consistently achieving a 99.5% uptime by promptly identifying and resolving technical issues− Manage and maintain 3 printers, implementing troubleshooting procedures that resulted in a 50% reduction in hardware and software malfunctions, ensuring uninterrupted printing operations− Provide timely technical support to a team of 10+ members, addressing and resolving computer and printer-related concerns, increasing overall team productivity− Develop and maintain a dynamic Google Sheets flat sheet for daily customer lunch menus and attendance records, optimizing data organization and contributing to a 100% improvement in tracking accuracy

New York, Ny

Selected to participate in 16-week training program for CompTIA’s ITF+ and A+ certification runby a nationally recognized nonprofit school for young adults and Veterans.- Troubleshooting - Analyzed OSI Model and obtained a deep understanding of the stepsbehind troubleshooting mobile devices, printers, and other critical computer hardwareand hardware peripherals used in professional and personal settings.- Virtualization - Facilitated procurement of virtual machines to complete various tasksand creating environment to increase Task Management in Windows environment; Usedto conduct technical support application through testing and diagnosis purposes.- Hardware Configuration - Acquired hands on experience with troubleshooting,assembling, and disassembling of a computer.- Networking – Compared and contrasted TCP/IP, Network protocols that are used inSmall Office/Home Offices that require infrastructures that need to be maintained withstructural integrity.

Brooklyn, New York, United States

- Elevated e-commerce sales to $300k across multiple platforms, including eBay, Amazon, StockX, and Goat, through strategic marketing initiatives and effective sales strategies− Introduced an SMS notification bot on Discord to alert of restocked items, resulting in a 25% increase in sales during restock events− Directed the end-to-end order fulfillment process, overseeing packing and shipping operations, and implementing efficiency measures that contributed to a reduction in processing time− Addressed and resolved customer inquiries with promptness and satisfaction, fostering positive relationships− Executed targeted online marketing campaigns, tailored to specific consumer segments and demographics, resulting in a 100% increase in outreach and engagement

- Since the age of 3, have been attending weekly practices, which were held 3-4 times a week, in addition to playing games almost every weekend.- Through teamwork and hard work, won games, events, and tournaments- Played for teams such as: PAL Jr.Islanders hockey club, NY Aviator & Long Island Gulls.

Brooklyn, New York, United States

- Assisted customers in obtaining their prescriptions and provided information on medications- Organized medications for pharmacists to dispense by reading medication orders and prescriptions- Prepared prescription labels and maintained records by recording and filing physicians orders- Assisted customers in completing their profiles and provided help with updating any essential information in the database.

Brooklyn, New York, United States

- Created daily lesson plans and activities for the campers- Coordinated pick up and drop off times for every camper with their parent

Brooklyn, New York, United States

- Created posters advertising and summarizing the purpose and mission of the JCI. - Created both virtual and physical files

Brooklyn, New York, United States

- Picked up the children in my group from their school upon dismissal- Assisted the children in my group with homework if help was requested- Prepared the meals for my group- Assisted in ensuring that every child found their parent upon pick-up time.

Brooklyn, New York, United States

- Assisted the Communities of Bay Ridge and Coney Island - Spoke with individuals seeking help for various concerns or issues, noted them, and informed my supervisor of them so that they could tend to the concerns of their constituents.- Encouraged citizens to partake in voting and assisted them in registering to vote if they were not already and expressed the benefits of voting.

Education record

High School Diploma, Law, 3.7

Activities and Societies: Law House, Jewish Community Club, and Law Club.