Sergia Cruz Email & Phone Number

New York, Ny, Us

Partnered with new consultants in the US during their onboarding period to help them get acclimated to the firm. This included holding trainings on best practices and processes, answering questions regarding client interactions and internal procedures, and providing general guidance and feedback.

Help onboard across the company's US offices, providing development feedback and guidance throughout the three-month process.

Greater New York City Area

Egon Zehnder is a global executive search firm. It is the world’s largest privately held executive search and talent strategy firm. The firm offers services and expertise in the fields of Executive Search, Board Consulting and Leadership Strategy Services.- Partnered with the North America Technology Practice Leader, a Partner of the firm,serving as his liaison in interactions with clients, candidates, and industryexecutives.- Coordinated with the internal team including Consultants, Experts, Admin,Accounting and Legal to ensure deadlines were met and external client andcandidate needs were served.- Provided ongoing project management in multifaceted confidentialassignments while managing complex client relationships involving variousstakeholders.- Preparation of correspondence, contracts, reports, deliverables,presentations, and other documentsfollowing corporate branding and style guidelines.- Heavy calendar management across global time zones.- Preparation of monthly expense reports and resolution of payment conflictswith clients.- Coordinated domestic and international travel arrangements (air, hotel, andground transportation) forinternal and external executives.- Planning and execution of large group meetings and events for high-profileattendees, includingnegotiation and organization with outside vendors.- Prioritized conflicting and ever-changing needs, often with pressingdeadlines.- Heavy use and maintenance of complex proprietary database.

Greater New York City Area

· Support Senior Partners in the Global Consumer Market Division· Maintain a professional level of correspondence with high end clientele.· Keep accurate and updated reports of the status of all Projects.· Responsible for all client/candidate data entry into master database (Latitude)· Responsible for tracking and following up with clients who are past due with payment(s)· Format candidate resumes into client ready documents· Create and manage all edits and updates of various grids and progress reports for client searches· Gather research for informational reports and presentations· Heavy calendar management – Coordinate all meetings/conference calls/video conferences for business development and/or engagement related discussions· Meet and greet clients and potential candidates prior to meetings· Request and process all education verifications, background checks and references for all active candidates· Responsible for booking all domestic and international travel, ground transportation and itineraries for the Partner, Engagement Manager and candidates being interviewed by clients· Create, process and submit the Consultants, Team Member and Candidate expenses for reimbursement in Concur· Screen and direct all incoming phone calls· Produce letters, memos and spreadsheets as requested· Faxing, filing, copying and all other administrative duties

Greater New York City Area

Greater New York City Area

Clifton Charles is an innovative E-tailor of custom-made dress shirts, suits and tuxedos whose mission is to provide men with the confidence that comes along with wearing custom clothing that truly fits and flatters. Being a highly motivated and organized individual, I support the sales effort of the company's co-founder Clifton C. Berry. Maintaining a professional level of correspondence with our high end clientele, I report on the status of orders, assist with the selection and ordering of garments, resolve order issues, and deliver finished garments to individual clients and unfinished garments to our local tailors. Using the Database powered by Dotcom Weavers I enter orders, track orders, add notes, and ensure all client information/product information is accurate. I assist in the planning and implementation of marketing events, such as our "Measure Up" events which provide clients with a unique experience to learn more about our process and be measured for our premium custom clothing. Working with the Clifton Charles team, we drive, lead, and execute hands-on initiatives to grow our customer base in a sustainable, repeatable, and affordable fashion via social media, email campaigns and individual personalized out reach. So far it’s been truly unique opportunity to learn the fundamentals of running a company while leveraging a diverse skill set that includes but limited to sales, marketing, PR, event planning, day to day office organization and relationship management.

Greater New York City Area

As the sole Human Resources Assistant, for 225 employees, I report directly to the HR Director.My duties include updating and preparing all new hire documentation, new hire orientation,coordination of all internal firm events (Staff Appreciation Day, Health Fairs, Bring your children towork day, etc.), calendar management for HR Director, weekly audits of staff time keeping software(I-Net and ADP), plan and coordinate all charity events within the firm and ensuring there is propercoverage at all reception & administrative desks.Prior to my promotion to this position I started as a part time receptionist and worked my way up to an administrative floater. My duties during that time included but were not limited to; answering and transferring phones calls, booking conference rooms, submitting visitors request to buildingmanagement, greeting guests, data entry into the firm billing system (Carpe Diem), and documentediting for various legal departments.

Greater New York City Area

My direct report (Heather Dominick) conducts her business via telephone and email. As Client CareCoordinator I coordinated all her client business coaching calls, managed the SOC (Send Out Cards) System for all new clients and returning clients, filtered and placed all prospective clients to the appropriate business coaching program. Some clients would travel from different parts of the world to meet and learn from Heather in person. On these occasions I was solely responsible for all client accommodations and transportation. I was also responsible for Ms. Dominick’s personal calendar, calls and mail. Other administrative duties included, client retention (researched and purchased all client business gifts) supervising 3-4 other employees whose responsibilities were similar to mine for other Coaches, filing, copying, etc.

Greater New York City Area

At Gina Gibney Dance, a modern dance company, my duties included answering telephone requests for information, scheduling studio rentals, processing payment for studio rentals photo-copying, filing, creating and mailing dance show invitations, creating and mailing studio marketing materials, updating company’s press kits. During show productions, I acted as assistant stage manager, supervised set design/construction and scheduled performance rehearsals.

Greater New York City Area

Education record

New York Two Year Conservatory (Certificate Program)