• Advise clients on comprehensive risk management strategies by analyzing policy and regulation project metrics to identify weaknesses and issues affecting small businesses through conducting extensive research on legal compliance procedures.• Plan and perform research on reports used for contract negotiation and procurement to identify clients’ needs and risks which determine suitable services and products for their unique business requirements• Advise clients on cybersecurity… Show more • Advise clients on comprehensive risk management strategies by analyzing policy and regulation project metrics to identify weaknesses and issues affecting small businesses through conducting extensive research on legal compliance procedures.• Plan and perform research on reports used for contract negotiation and procurement to identify clients’ needs and risks which determine suitable services and products for their unique business requirements• Advise clients on cybersecurity and privacy strategies to effectively manage responses to security breaches and privacy incidents, ensuring swift and efficient resolution within their business model.• Manage the contract lifecycle of business agreements, licensing agreements, and sales contracts, including renewals, extensions, and close-outs through detailed record-keeping, deadline monitoring, and ensuring compliance with contractual obligations.• Research contractual requirements on FAR and DFARS regulations in order to design contract proposals, recommendations and to analyze contract language for compliance by small businesses.• Support businesses in developing, managing and analyzing contract data by enhancing their metadata management systems, resulting in new procedures for improved data governance and accuracy in their business contract repositories.• Design comprehensive roadmaps to help businesses prevent and address potential security and privacy challenges, mitigating risks and ensuring robust protection of client’s data.• Design comprehensive management guidelines aligned to the client’s needs through the development of new operating concept strategies, governance plans, and budget tracking by adapting this information for client’s implementation.• Assist clients in drafting and reviewing contracts, including loan agreements, legal documentation for immigration, divorce, or other legal matters, achieving a 99% success rate for clients. Show less

• Responsible for tracking, analyzing, and overseeing the spending of a $4M annual budget by ensuring vendor compliance with Hilton policies, enforcing penalties for non-compliance, managing monthly forecasts and quarter/year-end accruals, and simplifying or stopping processes on time.• As a Project Lead and Contract Administrator, collaborated with the Intellectual Property, HSM, and Communications legal teams to conduct assessments for website development and provided user training… Show more • Responsible for tracking, analyzing, and overseeing the spending of a $4M annual budget by ensuring vendor compliance with Hilton policies, enforcing penalties for non-compliance, managing monthly forecasts and quarter/year-end accruals, and simplifying or stopping processes on time.• As a Project Lead and Contract Administrator, collaborated with the Intellectual Property, HSM, and Communications legal teams to conduct assessments for website development and provided user training for effective utilization of electronic Contract Repositories.• Designed roadmaps to mitigate duplication and data entry errors across Microsoft Teams libraries through collaboration with stakeholders to identify and address existing issues and integrate new information sources.• Conducted searches and investigations on appropriate trademark usage for report preparation on business prosecution.• Managed and reviewed contract intakes such as NDAs, Trademark Licenses, Sales Agreements, etc., which resulted in a 30% increase in productivity by utilizing a new document management system.• Ensured the protection of all company’s Intellectual Property portfolio by participating in the implementation of the Intellectual Property Governance Plan and the yearly Brands audit. Show less

• Advised and assisted victims with protective orders, plea agreements, compensations, and restitution process while sharing case developments throughout criminal proceedings.• Designed detailed guidelines aligned to Domestic Violence training programs for new employees by developing new strategies to ensure compliance and to expedite the process of delivering services to victims and witnesses, enhancing overall support efficiency.• Proactively reviewed and analyzed… Show more • Advised and assisted victims with protective orders, plea agreements, compensations, and restitution process while sharing case developments throughout criminal proceedings.• Designed detailed guidelines aligned to Domestic Violence training programs for new employees by developing new strategies to ensure compliance and to expedite the process of delivering services to victims and witnesses, enhancing overall support efficiency.• Proactively reviewed and analyzed confidentiality police reports, evidence, subpoenas, and researched victims’ information to ensure a valuable strategy to assist the attorney and victims before court hearings.• Managed victim/witness cases, processing over 85% of violent criminal cases while assessing individuals’ proceedings with the Department of Justice Services and Criminal Injuries Compensation Fund.• Interviewed over 5,000 victims and witnesses to identify appropriate services to assist with their physical and emotional needs, achieving 99% participation in community outreach programs.• Served as a liaison to the Hispanic Police Academy by training and educating Hispanic citizens on the criminal justice system. Show less

• Worked effectively as part of the Intercultural Engagement team to develop, implement, and evaluate programs and services under Intercultural Engagement’s core initiatives.• Encouraged and maintained a strong partnership with student leadership development; fostered connections with cultural/special interest student organizations through attendance of student organization meetings• Ensured and safeguarded campus collaborations and partnerships with offices and departments critical to… Show more • Worked effectively as part of the Intercultural Engagement team to develop, implement, and evaluate programs and services under Intercultural Engagement’s core initiatives.• Encouraged and maintained a strong partnership with student leadership development; fostered connections with cultural/special interest student organizations through attendance of student organization meetings• Ensured and safeguarded campus collaborations and partnerships with offices and departments critical to the success of students and Intercultural Engagement. Show less

• Provided technical assistance and support on ODU’s hardware, software, and network issues by applying policies and procedures regarding how problems are identified, diagnosed, and resolved while taking proper steps to prevent reoccurrence.• Served in a team of three as the first points of contact for support requests from a user-base of approximately 20,000 students, efficiently handling technical issues and provided solutions through the creation and monitoring of IT… Show more • Provided technical assistance and support on ODU’s hardware, software, and network issues by applying policies and procedures regarding how problems are identified, diagnosed, and resolved while taking proper steps to prevent reoccurrence.• Served in a team of three as the first points of contact for support requests from a user-base of approximately 20,000 students, efficiently handling technical issues and provided solutions through the creation and monitoring of IT tickets.• Ensured users’ issues were resolved or under investigation within a two-day period by streamlining service processes, reducing client response time by 35%.• Monitored and responded effectively to requests from the ODU’s Service-Now platform by generating detailed reports for replacing defective equipment and performing updates from ODU’s facilities, achieving over 85% success in issue resolution.• Troubleshoot technical problems both remotely and in-person while delivering a comprehensive analysis and summary report to the users and supervisor.• Collaborated with lead teams to conduct internal audits, assessing technical support efficiency and reducing system ticketing downtime by 25% while ensuring timely delivery of services through the Service-Now program. Show less

• Exceeded target sales quota of $35,000 per month while achieving a 75% success rate in assessing and fulfilling clients’ car insurance policies.• Managed operational business efficiency across 2 locations through implementation of strategic sales processes, reporting, and monitoring comprehensive reports to measure growth of daily business achievements.• Assisted clients with filing legal documents and crafted reports based on client documentation, translating documents from… Show more • Exceeded target sales quota of $35,000 per month while achieving a 75% success rate in assessing and fulfilling clients’ car insurance policies.• Managed operational business efficiency across 2 locations through implementation of strategic sales processes, reporting, and monitoring comprehensive reports to measure growth of daily business achievements.• Assisted clients with filing legal documents and crafted reports based on client documentation, translating documents from English to Spanish and vice versa, achieving 99% correspondence success.• Guided and trained new employees by developing and delivering comprehensive training programs, resulting in a 50% reduction in onboarding time and improved overall team performance.• Supported annual audits for taxes and DMV transactions by meticulously preparing and reviewing tax documents, achieving a 99% audit-compliance rate and minimizing discrepancies. Show less

• Addressed and welcomed a large volume of ODU’s students and staff with any questions or concerns regarding LSI.• Offered exceptional services and supported team members maximizing productivity to improve ODU’s community.• Assisted with oncoming events and programs for special projects on campus.• Ensured compliance and informed ODU’s students of policies and procedures.