Sergio Benitez Email & Phone Number

Greater New York City Area

● Timely and cost-effectively maintain and repair office product equipment while maintaining a high level of customer satisfaction● Carefully plan the appropriate support as an expert technician while maintaining excellent communications with management● Walkthrough, collect and assess information to create, maintain, or correct new and existing accounts devices inventory in the database● Identify and develop parts level and supplies according to the account device population, use volume, and culture● Participate in recruiting, training, and implementing local accounts teams (Managers, Technicians, Customer Service Representatives) according to the account logistic, device population, use volume, and culture● Provide technical support on the floor and remote (Using client or company remote applications) to the account’s local teams ● Project Manager. Assess, plan, and implement company and customers projects such as copier conversions, refresh devices, applications, and network migrations that involve image devices. Always focus on successfully meeting or exceeding stakeholder expectations with the provided resources● Investigates and optimizes a solution's fit to the requirements of an opportunity● Represents the company as a technical expert with customers departments of IT&S, Help Desk, Desktop Support, Application Support, Materials Management, Engineering, BIO Med, and shares knowledge in an area of my expertise ● Generates and implements operation plans with timelines for the local company teams to provide solutions and meet or exceed stakeholders’ expectations.● Transfers knowledge to presales peers via contributing participation in education programs ● Generate and provide tutorials for Managers, Technicians, and Account End Users to facilitate implementations, operations, and accounts support.● Actively supports the account team with solution advice, proposals, presentations, and other customer communications

North East, United States

Responsible for developing campaigns, initiatives, programs that include tactical, strategic outcomes and results in delivering Managed Print Services at Jersey City Medical Center - RWJBarnabas Health• Support accounts of YNHHS, Trinity Health, and Good Samaritan Hospital BSCHS to offered company service • Architects appropriate technical solutions to the local service team and supporting Company Accounts • Represent the company as a professional expert with customers, advising, and sharing knowledge in an area of expertise. • Generates implementation plans with timelines for the solutions • Transfers knowledge to our teams and clients via contributing participation in education/training programs • Accomplishments: Surpassed and improve clientele relationships beyond assigned accounts exceeding company requirements as a Technical Representative or Account Manager and provided the best tier of service.

Jersey City, Nj.

Responsible for developing campaigns, initiatives and programs that include tactical as well as strategic outcomes and results while delivering Managed Print Services program at Community Medical Center. Troubleshooted and fixed problems in the devices or network. Maintained a spare fleet of devices (loaner pool) to minimize down-time for departments. Trained and supported new and current technicians throughout the company and worked closely with IT department, outside vendors, and the extended support team to ensure that service delivery exceeds expectations and to develop new and emerging business solutions for the client. Worked directly with client's IT&S department on projects to ensure HIPPA compliance, print efficiencies and EMR implementation. Proven results driving down cost to client while driving company margins.

North Nj.

Successfully provided service trained and supported North NJ Auxilio teams in troubleshoot and fix devices or network projects. Maintain a spare fleet of devices (loaner pool) to minimize down-time for departments. Work with copiers vendors (Lanier, Ricoh, Samsung, Lexmark, Canon, Xerox, etc.) to develop devices functions according to the customers demands and securities. Maintaining professional relationship with directors and with other staff. Improved new and alternative solution to increment workflow. Consistently demonstrate outstanding customer service skills

Newark, Nj.

Troubleshoot and fix problems in the devices or network. Maintain a spare fleet of devices (loaner pool) to minimize down-time for departments. Train and support new and current technicians throughout the company. Maintaining professional relationship with directors and with other staff. Improved new and alternative solution to increment workflow. Always demonstrated outstanding customer service skills as result re-enforce positive customer relations.

Greater New York City Area

Managed the Service and security staff. Successfully maintained a high level of customer service daily basics with onsite staff while provide excellent hospitality to guest. Manage events services and security ensure outstanding customer service and delight guest in a fast-pace manner, while following the hotel and compan's guidelines. Perform and supervise shift billing, employees schedule, and detail reports as needed.

Ny, Nj, Pa, Co

•Provided technical service with solid knowledge of HP's breadth of solutions, to demonstrates deep technical capabilities in an assigned area of specialization •Understood data business center components and how IT manages their business contribute in providing technical innovations & trends and their impact on solving customer MPS needs • Constantly demonstrated ability to work as the lead of projects. •Obtained a high-level understanding of the HP product • Accomplishments: Surpassed and improve clientele relationships beyond assigned accounts. Award – Award of Excellence 2005-2006

Ny

•Service Computer and Networks •Help desk support, maintained the efficiency of Company’s computer systems. •Managed custom design systems, Installations, Upgrade (Software, System Operation), Troubleshoot and Fix pc. (With more than 200 successful works completes). •Demonstrated solid questioning techniques and related communications skills with customer managers. •Understood the competition to stablish good positioning & strategy for the company success

Quito - Ecuador

As a Project Manager Consult-er, responsibilities included, •aiding congressman with budget for the division of various projects such as building lots, schools, and fixing streets. •Met with different contractors to compare rates, time frame, and quality of past jobs for best proposal. •Maintained records of all projects (completed and uncompleted) to hand in for yearly deadline •Applied financial and accounting concepts as well as capital investment concepts and applies them appropriately in positioning proposed solutions according to the project’s goals and time lines.

Aas Networking Technology, Computer Systems Networking And Telecommunications, 365

Activities and Societies: Presidential ClubComputer Systems -Desktop Operating Systems -Network Operating Systems -Routing Operating.

Aos Electronics Technology, Industrial Electronics Technology/Technician, 365

Repair commercial and industrial electronic equipment. • Provide desktop support • Install and maintain electronic equipment • Install.

Bachelor Of Science In Accounting, Private Bussiness And Accounting

Finance, Private Business Management and Accounting .

Private Bussiness And Accounting | Bachelor Of Science In Accounting, Private Bussiness And Accounting | Bachelor Of Science In Accounting

Activities and Societies: Soccer team.Finance, Private Business Management and Accounting