Sergio Castro Email & Phone Number

Dallas-Fort Worth Metroplex

Deliver strategic oversight and direction across multiple locations/facilities within the division. To date, directed 3 different divisions across the metroplex that include fully automated facilities and conventional warehouses/processing plants. Oversee complex operation plans to maximize operational performance, customer solutions/requirements and promote safety and service excellence. Design and implement cost-saving strategies across all levels of production from warehouse inventory, team responsibilities, schedule/route management to delivery setup, customer communication, and last-mile delivery support and engagement.

Dallas-Fort Worth Metroplex

Provided contract support and leadership across 3 territories concurrently, Dallas, DFW, and Sulphur Springs. Conducted hearings with the Union Business Agents and UPS management teams for contract adherence. Prepared and presented grievances at Region Panels across the Southwest Region of the United States. Trained and worked with UPS management on proper contract procedures and language interpretation.

Texas, United States

Rotated in an out between operations and engineering due to development for positions of higher responsibility and promotions!Held all Industrial Engineering Business Components throughout career. Directed a team of Engineers performing data analytics in the day-to-day planning of every operating center/facility in the district. Analyzed growth trends and other key data to recommend outline staffing needs, new facilities build, projects to expand existing facilities, and the acquisitions of vehicles and equipment needed to stay at a positive operating leverage with growth trends. Owned the implementation of new technology and processes to support package visibility and customer needs. Led operational reviews for process improvement and operating plan modifications to improve performance KPIs.

Dallas-Fort Worth Metroplex

Rotated in an out between operations and engineering due to development for positions of higher responsibility and promotions!Bolstered operations efficiency and overall KPIs by applying operational processes, leadership, resource administration, and logistics management best practices. Owned all elements of day-to-day operational execution and contingency. Managed all customer service elements to include on time delivery, customer solutions and pickups daily. Owned the safety training and execution of my employees and associates regarding DOT and OSHA regulations. Met with and maintained regular sales visits with high impact customers in my territory. Responsible for the onboarding and training of all employees and staff members that supported my operations. Implemented cost savings initiatives and projects to help improve customer on time delivery, package visibility and process improvements. ● Served in all Operational responsibilities and roles with success in exceeding KPIs across all lines of the business

Bachelor'S Degree, Electronic Engineering And Technology

Activities and Societies: Society of Hispanic Professional Engineers Programming and electronic technology foundation with a minor.

Foundation Degree