Sergio D. Email & Phone Number

Miami, Florida, United States

Forklift wrangling, box packing, pallet shipping son of a gun… and more!

Remote / San Francisco Bay Area

· Specialized in the sourcing and placement of technical professionals with varying backgrounds to include software engineering, sales, recruiting, and executive management.· Partnered with clients and sales to calibrate and advise on people strategy.· Company lead for creative outreach emails and created company training materials.· Worked 100% remote.

Medellin, Colombia

Time to hang out and take a break with my wife and our four dogs.

Miami, Florida / Medellin, Colombia

· Operations manager for a company with annual revenue of over $24 million USD. · Managed a technical support team, fraud team and payroll department with a total of 16 people, using LivePerson, Zendesk, and Google. Oversaw staffing and scheduling process.· Managed payroll of roughly 800+ employees a week totaling over 1.5 million dollars a month.· Heavily involved in supporting industry conventions with over 600 attendees from approximately 40 companies. Presented at conventions for networking and creating new accounts, resulting in an average of 15 new accounts per convention that brought in over $800k in revenue a year.· Responsible for employee recruitment, retention and team development. Responsible for hiring all support staff and employee performance evaluations. Reviewed all applications with senior management and participated in the interview process. · Led weekly training meetings focusing on developing skills such as time management, listening, negotiations, common problems/new solutions, and project management, ensuring that my team delivered pristine customer service to over 2000 clients. · Worked remote for two years abroad while still managing the technical support team and payroll department.

Miami, Florida / Saint Augustine, Florida

· Worked in the #1 store in the country for a company with annual revenue of over $3.5 billion USD a year. This store specifically had annual revenue of over $3 million a year.· Trained and managed a sales family of six employees, leading and motivating them to consistently hit 105% of the monthly sales target.· Managed and maintained over $500k worth of inventory at any given time. Developed and implemented systems and procedures for inventory management and quality control.· Created, developed and led monthly sales skill training sessions including: Time Management, Probing, Listening, Overcoming Objections, Negotiations, and Large Sale Opportunity Process.· Won the holiday display contest 3 years in a row, earning each team member a $600 bonus.

Miami, Florida

· Store Manager for one of the top ten UPS Stores in the country, with annual revenue of over 500k.· Scheduled and monitored all freight shipment accounts to the Caribbean.· Managed large printing and binding orders of books, netting the store an average extra 8-10k a month.· Managed all sales staff and responsible for hiring all front of house staff and employee performance evaluations. Oversaw staffing and scheduling process.

English Language And Literature/Letters

High School Diploma

Activities and Societies: Law Club, Spanish American Club, Marching Band