Sergio Jimenez Email & Phone Number

- Contribute and provide support to solutions that improve the quality of life for developers - Contributed to Azure Pipeline management automation to provide migration options for pipelines promoting to a production environment- Lead a project to implement a solution for managing just-in-time read access to Azure resources leveraging Azure PIM. This led to a decrease in read-access requests received and an improved security posture.- Built Azure Container Instance to host automation to apply PIM policies for production environment read access to Azure resources complying with security guidelines.

Work with Carvana Engineering staff to support and implement tools, practices, policies and standards that will:- Enrich the development lifecycle, increase velocity and improve quality in an organic and seamless way- Promote the efficiency, frequency and reliability of software deployments- Introduce mechanisms to proactively mitigate risks associated with software deployments and reactively correct deployment errors efficiently

Provide web application support for staff. Participate in the research and system application needs to visualize any problems for users. Involved in modifying the current web application and correcting errors which help in adapting and upgrading interfaces. Plan changes in existing systems, and make recommendations that help manage and transform the company.• Collaborate on assignments and special projects with internal stakeholders and the Engineering teams

Provide web application support for staff. Participate in the research and system application needs to visualize any problems for users. Involved in modifying the current web application and correcting errors which help in adapting and upgrading interfaces. Plan changes in existing systems, and make recommendations that help manage and transform the company.• Collaborate on assignments and special projects with internal stakeholders and the Engineering teams

Tempe, Arizona

Continued the responsibilities of a Customer Care Advocate I with the added responsibility of being support for the inside team. Provided escalation support for advocates in training. Handled cases with escalated customers on various parts of the pre-sale and post-sale customer experience. Certified in both the pre-sales team and the post operations team.

Tempe, Arizona

Provided a thorough explanation of the Carvana way to purchase a vehicle 100% online to customers. Walked customer's through the purchase process from beginning to end. Handled matters dealing with escalated customer's, registration, pre-sale and post-sale.

Chandler Arizona

Provide respite services for the clients of Transitions and aid them in working towards their rehabilitation goals as well as drive the clients home after the completion of their program at the end of the day and working special events.

Phoenix, Arizona Area

Participated and led a team of 4 individuals in a research project funded by the National Science Foundation. Utilized Linux based OS and command line interface (CLI) tools to capture and analyze the incoming and outgoing traffic of IoT devices at edge networks.

Minor, Criminology And Criminal Justice, Graduate

Bachelor Of Science (Bs), Applied Computing, Graduate

Activities and Societies: Tau Psi Omega Fraternity Inc.Tau Psi Omega Fraternity Inc.

Business, Graduate

Minor

Certificate, Homeland Security

Education record

Obtained 24 college Credits through the ACE plus Program before graduating High School. Graduated from the ACE Plus program Magna Cum.