Sergio Lopez Email & Phone Number

- Provide client education, account implementation and transition coordination, and problem-solving as needed to support assigned clients - Advocate on behalf of clients, providing suggestions and feedback regarding product enhancements and improvements in order to improve product and relationship quality- Coordinate and work in conjunction with Insurance.

- Maintain contact with clients and agents as necessary to ensure all client service needs are met. Follow prescribed client services processes with the highest level of professionalism with a focus on achieving outstanding customer service. - Take responsibility and ownership for improving and building relationships with our existing clients and agents..

Irving, Texas

Confer with customers by telephone or in person to provide information about products, services, and concerns.Resolve customers' service or billing by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Perform day-to-day administrative tasks such as maintaining information files and processing paperwork.

Welcoming and registration of spa guests- Explaining treatments and establishing method of payment- Preparation and explanation of guest charges- Responds to guest requests, assesses guest needs, and provides personal recommendations as appropriate to optimize customer satisfaction

Flower Mound, Texas

Job Responsibilities:- Drive sales to meet corporate sales objectives- Recommend products to customers based on customers' needs and interests.- Handling complaints, settling disputes, and resolving grievances and conflicts

Balance cash, coins, and checks in cash drawers, and calculate daily transactions - Confirm authenticity of checks for endorsements

Managed and balanced individual team accounts - Interacted with customers to provide information relevant to individual league rules, instructional offerings, and the facilities.- Completed the U.S. Indoor Referee Certification for soccer and refereed soccer games in both adult and children’s leagues