Sergio Toranzo Email & Phone Number

Chicago, Illinois, United States

I have the privilege of working with a global client base to design and implement strategies that drive business impact. From collaborating on organizational assessments to building change management processes, I’m committed to helping clients achieve success. As a Subject Matter Expert at Seismic, I specialize in key product areas like Aura (AI), LiveInsights (analytics), and Guided Assembly (automated content customization). Beyond that, I’m passionate about mentoring and advising other consultants, contributing to talent development, and participating in the hiring process. I also partner closely with Engagement Managers and Sales Teams to identify new revenue opportunities and shape tailored Statements of Work. My work spans from leading diverse projects, including DEI initiatives, to spearheading client engagements at key events like SKOs and Seismic SHIFT. I love the variety and impact that comes with this role and the chance to make a difference for both clients and my colleagues.

Chicago, Illinois, United States

As an SCI, I partnered with clients to define creative solutions to their Sales Enablement problems. A big part of my role was to engage with cross-functional business stakeholders to align on business goals and objectives and ensure that our technology made the perfect partner. I was their point of contact when it came to implementing our solutions and advising on industry best practices.

Greater Chicago Area

I served as the primary contact for various clients across bswift's Channel Partner book of business. Was also responsible for building and maintaining strong relationships with executive leadership within our organization and with clients in the healthcare industry that range from small group private exchanges, to associations and bswift resellers. Other responsibilities included strategizing with clients to help develop growth strategies and working with our internal sales team to increase client retention.

Chicago, Illinois, United States

As the bCause Committee Chair, I was responsible for the coordination of volunteer events and donation drives for bswift. I've fostered strong connections with charitable organizations throughout the city of Chicago such as: The Pajama Program, The Chicago Sun Times, Ronald McDonald House, Lurie Children's Hospital and Chicago Public Schools. Our annual Letters to Santa program is the highlight of our year; we get to partner with our sister school to collect gifts for students in low-income communities and help spread some holiday cheer.

Responsibilities as an Account Manager include: o Serving as a day to day point of contact for clients, internal team members and partners to maintain and implement exchange technology platformso Developing a rewarding working relationship with various client contacts to ensure renewal of case and retention, specifically focused on growing our small group private exchange clients.o Creating and executing project plans to direct clients and internal team members through new opportunitieso Evaluating internal team efficiencies and identifying new ways to improve our to day to day processeso Coaching and mentoring analysts, project specialists and call center representativeso Providing technical guidance to clients and client brokers on a day to day basiso Implementing training materials to help our clients grow their book of business across different platformso Leading internal and external bswift exchange technology training opportunities

Greater Chicago Area

Tasks and responsibilities as an Analyst include building client sites including updating benefit plan rules, details, rates, text, and documents. I am also responsible for testing existing and new client sites, interpreting data, auditing, producing reports, and providing a summary of detailed audits to clients. I work closely with private healthcare exchanges and assist with maintaining and establishing good carrier relations. I also work closely with my team to create system training for my clients that is focused and concise.I have led various client-facing training programs, both with employers and with brokers to encourage them to interact with our benefit admin system.

Chicago, Il

Primary responsibilities include importing and analyzing data, responding to call center tickets, and assisting with the day to day maintenance of bswift exchange clients. Other responsibilities include updating client sites, including benefit plan rules, details, rates, text and documents, as well as processing group renewals. I conduct daily audits from various sources of the bswift system to produce reports providing summaries and details of our client statistics.

During my time as a Customer Service Specialist, I served as a point of contact by answering incoming calls from various clients related to healthcare benefits, life insurance benefits, disability plans and other human resource related services.I assisted in processing transactions and resolving system issues, researching customer requests and following up with customers as needed through our established ticket system.I was also responsible for the assembly and distribution of enrollment kits as well as death claim and retiree packets. I held an elevated position as the specialist for one of our more complex exchange clients and was responsible for training a new group of Customer Service Specialists in our Grand Rapids location. I created carious training documents and presentations for various different clients and scripted various phone trees in English and Spanish.

Schiller Park, Il

I was responsible for dispatching, scheduling and organizing limousine trips. I have been with the company since their launch in the spring of 2007. I began as a dispatcher, simply taking reservations and forwarding contracts to the designated drivers and limo companies. I now supervise a team of dispatchers and overlook contracts and book limousines. I am also responsible for billing and collecting money, as well as distributing to the appropriate departments. I play a large role in maintaining customer and client relationships with speed and professionalism. Researching and troubleshooting customer complaints play a big role in my position, as well as complaint resolution.

Desplaines, Il

I was a server at multiple Food and Beverage outlets, including the Canopy Buffet and a Vietnamese themed restaurant, Mian. I was a part of the original opening team and had a part in creating employee guidelines within our department as well as leading shifts.

Schiller Park, Il

Conducted research on behalf of the US Census Bureau by collecting demographic and household information by canvassing an assigned area. Job duties included reviewing my field and mapping out an effective route, conduction interviews with people of various backgrounds, and documenting required expenses and hours of work.

Education & Psychology

Education record