Member of the executive team, working closely with the CEO and leadership team to ensure that organization is operating and managing their revenue and budgets efficiently in order to drive profitable growth for the business. Responsibilities include Financial Performance, Business Process, Delivery Excellence and Resource Management.

Director Comercial en emergia, multinacional especializada en la gestión integral de clientes en el ámbito del Interactive Contact Center, la tercerización de procesos de negocio y la consultoría en Customer Care y Customer Experience. Con mas de 8.000 empleados, oficinas en España y Colombia, gestionamos la Experiencia del Cliente con la ayuda de herramientas tecnológicas basadas en analítica avanzada e inteligencia artificial.

• Responsible for overall account revenue, profitability and growth.• Own the definition, development and delivery of solution commitments to meet/exceed client expectations - by leading large, multi-disciplined teams in the development of a total solution including integrated products (IBM and non-IBM) and services to meet the client business needs.• Responsible to establishes account strategy and develops current /future growth plans• Provide overall leadership and direction to the delivery teams• Direct / approve technical design, proposal preparation• Manages the customer relationship, participates in complex solutions, establishes beneficial pricing that is highly competitive and help engagement teams to closes AMS opportunities.• Ensure compliance with the change/issues management process• Manage audit readiness• Support service delivery quality• Contribute to positive client satisfaction

• Responsible for overall account revenue, profitability and growth.• Own the definition, development and delivery of solution commitments to meet/exceed client expectations - by leading large, multi-disciplined teams in the development of a total solution including integrated products (IBM and non-IBM) and services to meet the client business needs.• Responsible to establishes account strategy and develops current /future growth plans• Provide overall leadership and direction to the delivery teams• Direct / approve technical design, proposal preparation• Manages the customer relationship, participates in complex solutions, establishes beneficial pricing that is highly competitive and help engagement teams to closes AMS opportunities.• Ensure compliance with the change/issues management process• Manage audit readiness• Support service delivery quality• Contribute to positive client satisfaction

Responsible for several contracts mainly Software Factory Implementation, in CANTV (Venezuela’s Main Telco), BANESCO (Financial Sector) and HEINZ (Industrial Sector), for development and software maintenance of diverse applications in different technological platforms. Aiming to conjugate a technically and solid service design, according to the highest standards in Software Production Industry, and an attractive economic scheme..Achieved Objectives:• Cost Reduction• Reaching quality improvement objectives• Service and Business continuity• React with greater effectiveness for User demand• Standard processes and methodologies allowing to improve the quality and productivityThis solution approach is protected by the alignment with CMMi model (Capability Maturity Model Integrated), by management control based on service levels and a model of metrics and measuring results, which allow customers, in addition to an important reduction of its costs, to have better growth planning, as well as obtaining the necessary stability in applications.