The Institute of Informatics, I.P. is a public institution, part of the indirect administration of the State, endowed with administrative and financial autonomy and its own assets. It is a central body with intervention over the entire national territory, with its headquarters in Taguspark (Porto Salvo – Oeiras).

Subject Matter Expert, Global Smart Cities Asset Architecture Coordinator. In parallel, Sergio develops new strategic approaches, eminence, new assets and capacities to tackle structural glocal issues.

Smart Cities Product and Business Development. Development of Synergy, Deloitte's Smart Places and Communities Operating System, a cornerstone of the Global Smart Cities and Urban Communities Center of Competence that started in 2019. Future of Mobility Product Development.Global IoT Center of Excellence national focal point

Telecom Network Operations line of services Head, within the TEE - Deloitte Telecom Engineering Center of Excellence in Europe, Middle East and Africa.Complete and integrated offering of professional services of excellence, from operations consulting to integrated outsourcing.

Experienced entrepreneur and C-Suite level professional, involved on the development of new ventures to create undertakings that create value. Also working as mentor, business angel and venture capitalist on highly promising hi-tech startups.

From cloud and storage services to applications, PT offers to their more demanding Clients a spectrum of infrastructure solutions and a range of flexible delivery options to meet the unique requirements of each of our Clients.My team's approach to each Managed Services Outsourcing contract was grounded in standardization, automation and analytics. We provide superlative QoS and a flexible although resilient and scalable telecommunications, IT and Applications infrastructure environment. Our operations was strongly optimized and evolve based on changing needs and opportunities, allowing our clients to achieve their critical business and IT imperatives and to deliver exceptional outcomes across their value chain.In this assignment, managing a highly specialized team, we have rapidly and consistently built value for PT Tier 1 Clients, surpassing all operational and financial objectives: - Customers Satisfaction: +46pp of Net Satisfaction growth (2012-2015) and +35pp growth on Net Promoter Satisfaction, to values that are market benchmark; - Doubling the efficiency measured on # tickets per team headcount; - Following the board strategy, we have ensured the operational capacity and the development of new services on the portfolio of managed services, generating a growth in the share of wallet of corporate Clients, beyond Telecommunication Outsourcing and Service Management contracts; - Ensure the process evolution according to the best practices for management services e.g.: ISO 20.000, ITIL, COBit, CMMI, around our own evolution process named OTOM (Outsourcing Target Operation Model); - Cost reduction by a strong increase of efficiency, namely through a sophisticated proactive incident, problems and changes of managed services and strong process monitoring;- Increased resilience of team and infrastructure, etc.Evolving into an competent, effective and efficient Managed Services “machine", serving the most relevant PT Clients.

Project management office (PMO) responsible for the coordination and oversee of the development and launch of new products and services (P&S) for Corporate and Business Segments of PT, and to prepare the development of service platforms, ensuring the coordination of all business, technical and support areas.This responsibility allows a cross knowledge of the present and future of the business and operations of PT, since my team of highly skilled certified PMP's manages projects of high visibility and responsibility; we make it happen!In this assignment my team has coordinated the launch of important P&S such as the Corporate GPON (data and VPN services over fiber), SmartCloud PT, Officebox, IMS platform (IP Multimedia Subsystem), VoIP over IMS, etc.

Main objectives:Develop the potential of intellectual capital based on PT-SI, adding competitive advantages in the SI/TI competitive market.Develop sustained partnership relations with strategic technology partners.Develop business segments to date almost unexplored, but with potential, such as SMB and SOHO and residential

Business Development of the Market outside PT Group. We started the assignment with a track record of € 4.5 million and negative margin and pushed it to a turnover exceeding € 28M in 2008, a CAGR of 176%! The CAGR, growth rate of Gross Margin, was +800%!After middle 2008 the objective was to keep the Corporate market results, create Value in segments so far little explored, but with potential, such as wholesaler, SMB & SOHO and Residential.

Responsibility for managing the company accounts and markets, followed by management of the areas of Infrastructure and Outsourcing of Services.While I’ve had this assignment, PT-SI has grown from € 43m to over € 90m. My team expanded markets, created new high-growth areas of service (3x the average of the rest of PT-SI), stimulate innovation, was responsible for amazing projects such as the Euro 2004 ITC partnership, etc…

I joined the Executive Committee of WebLab Group, appointed by the shareholder PT, in order to make the rationalization of the business. Weblab Group had more than 40 companies, which were closed, sold or integrated into the PT Group; an experience!

PT Prime was founded in 1996 to clarify strategies and to defend the national incumbent Portugal Telecom share of market in the B2B segment. This would be the more attacked segment of the telecom market after the liberalization. We managed to maintain a solid market leadership, which was still around 75% in 2014. I was also on the board when we’ve decided the internationalization to Brazil (Primesys), Mozambique, Angola, etc.

Founded by four students from the IST and Junitec initially focused on Interactive Multimedia. At the end of 1992 we had already customers such as Renault, RTP, CGD, etc.Megamedia evolved into the eBusiness and later to a complete offer of IS / IT, growing to a turnover of more than 10M € (2001) and 140 employees.Megamedia was elected as “Best of Portugal” in a brochure of ICEP dated from 1998 and in 2000 ranked Nº1 SME with biggest growth in the "Exame" magazine top 1000 SME's.Megamedia has always been highly innovative with case studies such as: • the 1st multimedia kiosk with touchscreen in Portugal (Renault), • the 1st kiosk to the banking industry (CPP), • the 1st portuguese dictionary / encyclopaedia on CD-ROM (Universal Texto Editora), • the 1st web site with simulations (CPP), • the 1st integrated network multimedia kiosks (BES), • the 1st virtual bank (Totta), • the 1st shopping centre with virtual supermarket (Globalshop), • the payment gateway that support electronic payments from citizens to the Government on the net, etc..,A catalyst and agent of innovation, always with positive results, with a YoY grow always above 2 digits. In a private offering made in 1999, the majority of the largest Portuguese groups, and several multinationals bid for Megamedia; at the end 40% of the shares were sold to PT and BES (Banco Espírito Santo). The industrial project was very interesting, the creation, inside PT Prime, of a Global Solutions Provider for the Portuguese and international business markets of PT. After the markets crash of 2000, the PT Prime IPO project does not succeed, and in consequence, Megamedia was merged with PT-SI in 2002.

Junitec was founded by three students of IST- Instituto Superior Técnico, as a non-profit students association to the scientific and professional development of engineering students. That is where the founding members of Megamedia came, from the core team of interactive multimedia software development.I was appointed Vice-Chairman of the General Assembly in 1992 and honorary lifetime member in 2009.

Business development and marketing training for entrepreneurs, managers and other leaders, senior, intermediate and technical specialists in modern management techniques and technologies.Training included on PEDIP Programs (Specific Programme for the Development of Portuguese Industry), training by the Industrial Management Engineering of IST.