Sergio Gomez Martinez Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Bechtel Infrastructure, along with Bantrel and Comtech, has been appointed the Delivery Partner role within an integrated team with the customer, Metrolinx, for the Ontario Line Subway (OLS) Project. The project scope includes the design build, operations and maintenance of all infrastructure and rail systems associated with 16km of new alignment, 15 new.

Toronto, Ontario, Canada

• Project 1: Smart Track Construction Partners General Partnership (STCP GP), a Joint Venture between Ledcor Group of Companies and Dragados Canada has been awarded the Construction Management of the Services Phase.
• Set up and Create Record Management Flow.
• Liaise with engineers, clients, suppliers or third company companies as required
• Responsible for all Link427 Record Activities.
• Ensure document control function is being performed in accordance with procedures and in standards.
• Distributed for engineering review and on their return with the transmittal record.

Toronto, Ontario, Canada

• Boosted profit by overseeing customer account management and efficiently negotiating contracts
• Improved administrative procedures by providing effective management and assistance
• Sustain long-term relationships with customers through delivery of exceptional services.

Toronto, Ontario, Canada

• Simultaneously navigate and update multiple online tools and applications
• Exceed all performance metric goals for the program
• Resolve customer issues within established guidelines and policies to save customers
• Stay up-to-date on all communications, processes, procedures and general call center information in order to better assist the customer and to ensure compliance with latest processes
• High level of competitiveness and product knowledge, including evolving technology trends in the relevant products and services
• Provides quality service exceeding customer expectations

Toronto, Ontario, Canada

Colombia

• Successfully supervised and controlled over 50 employees in 3 simultaneously running projects.
• Monitored payroll logistics for over 15 projects and a 120 employees company.
• Verified human relationships inside each project for work purposes
• Generated and controlled budgets for each project
• Visited worksites to provide information about weather and trade conditions.
• Implemented a Quality and Environment Management System for official accreditation.

Bogotá D.C. Area, Colombia

• Analyzed projects structure for budget procedures
• Monitored investment plans for more than 30 projects.
• Drafted reports on regulations and site conditions.
• Visited worksites to provide information about weather and trade conditions.

Bogotá D.C. Area, Colombia

• Successfully managed and motivated a team of 20 sales staff.
• Coordinated call center sales activities in order to increase sales for AT&T.
• Compiled weekly sales reports.
• Resolved over 2.8 million customer’s complaints by means of quality tools.
• Outlined strategies to maintain customers online so representatives were able to sell.

Arlington VA, USA

• Greeted and assisted customers as they shopped for new products.
• Became acquainted with over 20 products in order to troubleshoot issues with customers.
• Prepared and submitted over 3 weekly sales reports to management.
• Assisted other team members with transactions when necessary.

Consulting Graduate Certificate Program, Business Consulting, Whit Honours

Strong specific knowledge in differents following areas like management, strategic planning, operations planning, and consulting firms.

Especialista En Gerencia Integral De Proyectos, Gerencia Integral De Proyectos

Economista, Economía