Sergio Duque Email & Phone Number

Kraków, PL

Warsaw, Mazowieckie, Poland

• Managing Social Media Awareness and Performance campaigns in European markets, such as the Netherlands, Belgium and UK
• Collaborating with brands like L'Oreal, Bayer, Dodoni, Subway, and Dr. Oetker
• Creating media and budget plans, and distributing funds across platforms to maximize campaign effectiveness
• Monitoring campaign progress continuously, adjusting strategies to achieve desired outcomes
• Engaging with social media platforms including META, TikTok, Snapchat, Pinterest and Reddit to broaden campaign reach and engagement
• Providing creative design suggestions based on campaign goals and expected results

Cracow, Małopolskie, Poland

• Planing the marketing strategy to attract and convert new Agency clients
• Creating marketing Assets and Website funnel including automations and lead nurturing
• Assisting with the Landing page Copy and Marketing collateral
• Helping the recruitment team with the posting on social media
• Implementing strategies for attracting new potential clients and working closely with the head of sales

Cracow, Małopolskie, Poland

• Recruiting across EMEA & UK
• Developing an in-depth understanding of job openings in the financial service line
• Building effective search strategies for each vacancy and developing sourcing techniques
• Review of applications, and CV screening
• Conducting candidate interviews and preparing screening notes
• Participating in briefing calls with recruiters and Hiring Managers

Cracow, Małopolskie, Poland

• Reviewed user reports regarding website content using tools and software native to the company
• Analyzed and identified content that is not in compliance with requirements and flag for action in a timelymanner
• Made well-balanced decisions and helped resolve inquiries regarding defined policies and procedures
• Used market-specific knowledge and insights to spot and scope solutions to improve support of the usercommunity

Savannah, Georgia, United States

• Helped clarify and simplify the marketing message of products and lead marketing funnels to attract andconvert our ideal avatar
• Generated leads and eCommerce sales leveraging Facebook and Instagram ads of over $300k USD whileoptimizing customer's Lifetime-Value with back-end and recurring sales with the help of funnels, landing pagesand email.
• Built and optimized online eCommerce Store in order to provide a seamless customer journey for newcustomers
• Wrote and set up multiple email campaigns and sequences that allowed the company to bring in monthly,consistent and automated sales from new and existing customers 24/7
• Implemented an automated customer onboarding process for new Leads in order to pre-qualify them beforethey got called, increasing conversion rate and avg. order value
• Launched and grew an online community leveraging Facebook groups in order to become omnipresent in theplatform our customers use the most and engage with the brand

Savannah, Georgia, United States

• Created marketing campaigns for lead generation bringing new paying customers
• Helped create a brand-voice for the company
• Managed and implemented customer service through email communication with clients
• Worked closely with CEO and developer team to improve in-house CRM system to reduce time in data entrytasks
• Created onboarding processes for new customers and clients that acquired our products
• Managed inventory platforms and processed POs coming from Amazon, vendors, and suppliers

Master In Communication Management - Marketing, Communication And Media Studies

Bachelor'S Degree, Graphic Design