● Provide thorough customer support and problem resolution for wireless networking problems● Effectively communicate and escalate issues related to product development or hardware to Product Development Engineers● Build and maintain successful relationships with service providers in multiple countries● Research issues on various products to resolve complaints, answer inquiries, and provide solutions● Consistently applied customer service communication engagement skills ● Utilized in-depth knowledge of products and technology to resolve technical problems efficiently● Helped improve information flow within the team to ensure consistency and better serve customers

● Ensured prompt, efficient and courteous customer service● Forecasted, ordered, stocked and merchandised products● Responsible for cash management