Sergio is a senior IT leader with a wide range of professional experience, from application development to IT services management, utilizing various technologies and methodologies.Over the last few years, Sergio’s primary roles have been as Service Manager, Operations Manager, Services Delivery Manager, Program Manager and Client Relations Manager. The roles he enjoys the most and gets the most satisfaction from, include career coach and mentor. His accomplishments and expertise include:-Program management on several large scale multi-stakeholder applications.-Total vendor company replacement of business critical function for overnight support of 12 person remotely located team.-Replacement of enterprise-wide ITSM application including non-IT business units.-Client relations with business units to direct and lead the IT team and resolve issues.-Startup of two Project Management Office’s and creation of various project management templates and best practices.-Implementation of Collaboration software to support Program management operation and professional services projects with internal and external clients.
Listed skills include Business Process, Requirements Analysis, Software Project Management, Pmo, and 46 others.