Sergio Rios Email & Phone Number

I was commissioned by Argos Multilingual to spearhead a specialized keyword research initiative for a premier client. This engagement was structured on a contractual basis, compensated per deliverable.

Greater San Diego Area

During my six months with Blacked Out Tint, I was responsible for increasing their online presence and driving traffic to their website. I implemented a variety of digital marketing strategies, including SEO optimization, and Google My Business. As a result of my efforts, the company saw an average of 243 clicks per month resulting in 5 to 6 calls a day.

San Diego, California, United States

San Diego, California, United States

• Leveraged strong interpersonal and communication skills to assist customers via phone, email, online presentations, and screen sharing; resolved escalated and challenging client requests and issues.
• Gained a deep understanding of customer needs/issues to provide custom solutions in a timely manner.
• Coordinated and led one-on-one client meetings focused on analyzing market trends.
• Maximized engagement and traffic for clients by assisting with email automation campaigns and performing on-page SEO on client websites. Used SEMrush, Google Search Console, WordPress, Facebook, Sales Force.
• Charted the successful development of impactful account strategies to boost retention and new business.
• Conducted 30, 60, 90, 180, and 360 customer check-ins to discuss platform progress and forecast and track key metrics.

San Diego, California, United States

• Educated clients on community programs and resources via phone, including utilizing active listening skills to thoroughly understand needs and recommend relevant services while ensuring confidentiality.
• Ensured optimal client satisfaction by delivering world-class customer service across all interactions.
• Adhered to established call time standards by maintaining control of all phone calls.
• Drafted and maintained accurate documentation outlining services requested and provided within the online database system; utilized Microsoft Office Suite as needed.

San Diego

• Earned recognition for consistently achieving daily KPI and appointment goals.
• Acquired new clients by conducting both warm and cold calls and prospecting for new clients for up to 30% of the workday; utilized sales scripts to ensure professional and consistent communication.
• Delivered strategic advice and recommendations to assist BBB members in improving online presence.
• Performed online audits of BBB member online presence and GMBs to identify areas for improvement.

Greater San Diego Area

• Composed engaging property management content in accordance with Google best practices, including enhancing copy and landing pages for SEO.
• Optimized client website ranking by conducting monthly SEO audits and performing ongoing keyword research, including discovering and capitalizing on keyword opportunities. Used SEMrush, Google Analytics, Trello.
• Aligned objectives and bridged communications with editorial and marketing teams to improve content creation and content programming SEO strategies.
• Communicated recommendations for improving SEO positioning for target keywords, including implementing changes to website architecture, content, links, and other areas.

El Cajon, California

• Collaborated with the SEO Coordinator to effectively manage 50+ accounts while improving SEO.
• Gained experience using SEMrush, WordPress, Shopify, Wix, interpreting analytical reports, and analyzing keywords and organic searches to improve rankings.
• Assisted in the implementation of effective SEO practices, including developing content and using meta tags and alt tags to improve SEO..

Greater San Diego Area

• Achieved sales goals and credit standards while overseeing and maintaining 100+ accounts within a fast-paced store environment; handled 100+ calls daily, including telemarketing calls.
• Complied with quality standards while performing finance and quote building tasks.
• Handled opening and closing duties, including preparing credit, collections, and other reports for the District Manager and scheduling delivery pickups.
• Liaised with customers to develop plans for meeting financial obligations.
• Analyzed accounts receivable information to settle on priority.

Hill Crest

• Demonstrated strong knowledge of products and services offered while responding to customer inquiries, handling 50+ calls per day, and anticipating customer needs.
• Utilized technical expertise to retrieve customer data and operate printing, binding, graphics, and copying equipment; used Windows Office, Adobe Illustrator, Adobe Pro, and Microsoft Excel.
• Recognized for consistently achieving production and quality standards for claim processing/payment.
• Outperformed the average customer satisfaction rating for store employees by 10% for a total average rating of 98%.