Sergio Rios Email & Phone Number

I was commissioned by Argos Multilingual to spearhead a specialized keyword research initiative for a premier client. This engagement was structured on a contractual basis, compensated per deliverable.

Greater San Diego Area

During my six months with Blacked Out Tint, I was responsible for increasing their online presence and driving traffic to their website. I implemented a variety of digital marketing strategies, including SEO optimization, and Google My Business. As a result of my efforts, the company saw an average of 243 clicks per month resulting in 5 to 6 calls a day from customers. I worked closely with the team to develop and execute a comprehensive digital marketing plan, and I was able to identify and target key audiences through market research and analysis. In addition to increasing traffic, I also focused on improving the overall user experience on the company's website. I implemented design and functionality improvements, resulting in a more seamless and intuitive browsing experience for visitors.Overall, my work with Blacked Out Tint contributed to the company's growth and success by increasing its online visibility and driving targeted traffic to its website.

San Diego, California, United States

San Diego, California, United States

• Leveraged strong interpersonal and communication skills to assist customers via phone, email, online presentations, and screen sharing; resolved escalated and challenging client requests and issues.• Gained a deep understanding of customer needs/issues to provide custom solutions in a timely manner.• Coordinated and led one-on-one client meetings focused on analyzing market trends.• Maximized engagement and traffic for clients by assisting with email automation campaigns and performing on-page SEO on client websites. Used SEMrush, Google Search Console, WordPress, Facebook, Sales Force. • Charted the successful development of impactful account strategies to boost retention and new business.• Conducted 30, 60, 90, 180, and 360 customer check-ins to discuss platform progress and forecast and track key metrics.• Maintained responsibility for growing MRR for the book of business.

San Diego, California, United States

• Educated clients on community programs and resources via phone, including utilizing active listening skills to thoroughly understand needs and recommend relevant services while ensuring confidentiality.• Ensured optimal client satisfaction by delivering world-class customer service across all interactions.• Adhered to established call time standards by maintaining control of all phone calls.• Drafted and maintained accurate documentation outlining services requested and provided within the online database system; utilized Microsoft Office Suite as needed.

San Diego

• Earned recognition for consistently achieving daily KPI and appointment goals.• Acquired new clients by conducting both warm and cold calls and prospecting for new clients for up to 30% of the workday; utilized sales scripts to ensure professional and consistent communication.• Delivered strategic advice and recommendations to assist BBB members in improving online presence.• Performed online audits of BBB member online presence and GMBs to identify areas for improvement.

Greater San Diego Area

• Composed engaging property management content in accordance with Google best practices, including enhancing copy and landing pages for SEO.• Optimized client website ranking by conducting monthly SEO audits and performing ongoing keyword research, including discovering and capitalizing on keyword opportunities. Used SEMrush, Google Analytics, Trello, WordPress. • Aligned objectives and bridged communications with editorial and marketing teams to improve content creation and content programming SEO strategies.• Communicated recommendations for improving SEO positioning for target keywords, including implementing changes to website architecture, content, links, and other areas.

El Cajon, California

• Collaborated with the SEO Coordinator to effectively manage 50+ accounts while improving SEO.• Gained experience using SEMrush, WordPress, Shopify, Wix, interpreting analytical reports, and analyzing keywords and organic searches to improve rankings.• Assisted in the implementation of effective SEO practices, including developing content and using meta tags and alt tags to improve SEO..

Greater San Diego Area

• Achieved sales goals and credit standards while overseeing and maintaining 100+ accounts within a fast-paced store environment; handled 100+ calls daily, including telemarketing calls.• Complied with quality standards while performing finance and quote building tasks.• Handled opening and closing duties, including preparing credit, collections, and other reports for the District Manager and scheduling delivery pickups.• Liaised with customers to develop plans for meeting financial obligations.• Analyzed accounts receivable information to settle on priority.

Hill Crest

• Demonstrated strong knowledge of products and services offered while responding to customer inquiries, handling 50+ calls per day, and anticipating customer needs.• Utilized technical expertise to retrieve customer data and operate printing, binding, graphics, and copying equipment; used Windows Office, Adobe Illustrator, Adobe Pro, and Microsoft Excel.• Recognized for consistently achieving production and quality standards for claim processing/payment.• Outperformed the average customer satisfaction rating for store employees by 10% for a total average rating of 98%.