• Customer assessments profiling, profiling for sales opportunities, account opening, and loan processing. Obtaining, compiling and going over financial data such as credit scores, loan to value, and debt-to-income ratios, as well as ensuring KYC/BSA/AML compliance and operation policies to protect and prevent company’s assets, consumer and business fraud, and security• Conducting ongoing analysis on client financials to determine client needs, consistently surpassing our branch goals by over 120% for each quarter throughout the entirety of 2023. Continuously delivering high-quality and sustained customer service, handling diverse financial transactions such as mortgages, auto and unsecured loans, home equity lines of credit, refinancing, etc• Conduct enhanced due diligence (EDD) procedures to ensure compliance with regulatory requirements, including a comprehensive understanding of the Patriot Act regulations within the banking environment• Performing related duties as required to achieve banking branch goals (meet/exceed sales goals, etc.), develop new business relationships, build rapport with key clients and providing support to branch manager

• Verified and examined information and prepare loan applications and closing documents • Answered questions and advise 50+ small business owners daily regarding loans, lines of credit, interest, payment, and qualifications • Contacted clients by email or telephone in concerns of acceptance or rejection of applications and documents, as well as addressing questions by existing clientele