Serhat Karakus Email & Phone Number

Stevenage, England, United Kingdom

Results-driven pharmaceutical operator with extensive expertise in critical cell culture activities, including processing, sampling, counting, washing, activation, feeding, and harvesting. Proven track record in maintaining compliance with Good Manufacturing Practice (GMP) standards and ensuring the highest standards of quality and regulatory compliance. Skilled in equipment operation and maintenance, batch record review, quality control testing, and clean room practices. Adept at the documentation and record keeping, SOP adherence, change control processes, risk assessment, and mitigation. Committed to optimizing processes and contributing to the success of pharmaceutical production teams.Skills:•Cell Culture Techniques•Cell Processing•Cell Sampling, Counting, and Washing•Cell Activation, Feeding, and Harvesting•Cell Culture Magnetic Enrichment and Depletion (MACS)•Drug Product Visual Inspection•Process Adjustments•Labelling and Reconciliation•Good Manufacturing Practice (GMP) Compliance•Batch Record Review•Equipment Operation and Maintenance•Quality Control Testing•Clean Room Practices•Documentation and Record Keeping•Standard Operating Procedure (SOP) Adherence•Change Control Processes•Risk Assessment and Mitigation•Regulatory Compliance

Stevenage, England, United Kingdom

Results-oriented associate operator with a diverse skill set in pharmaceutical production. Proficient in executing production processes and operating equipment with strict adherence to Good Manufacturing Practice (GMP) standards, ensuring consistent and high-quality pharmaceutical product manufacturing. Committed to maintaining a safe working environment by promptly identifying and reporting potential hazards. Proactive in staying updated with training requirements to ensure ongoing compliance with regulatory guidelines. Actively contributes to continuous improvement activities, optimizing processes and achieving higher productivity. Takes ownership of critical tasks such as isolator hydrogen peroxide vapour gassing, clean/sterile room maintenance, and document archiving, supporting streamlined operations and organized record-keeping. A valuable contributor to pharmaceutical production, ensuring adherence to quality standards and promoting efficiency.Key Responsibilities;•Production Process Execution•Equipment Operation•GMP Compliance•Safety Awareness•Compliance Training•Continuous Improvement•Critical Task Responsibility•Problem-Solving•Documentation and Record-Keeping•Demonstrating initiative working as a flexible motivated team member.•Following all SOPs/SWI applicable.•Acting at all times in compliance with GMP.•Acting in a safe manner at all times (in compliance with the Health & Safety)using appropriate reporting systems to highlight potential hazards.•Staying up to date with all training requirements.•Participating in continuous improvement (CI), root cause analysis (RCA) & corrective & preventative (CAPA) activities.•Isolator Hydrogen Peroxide Vapour Gassing.•Clean/sterile room maintenance.•Clean Room Environmental Monitoring (EM).•Raw Material Transfers.•Particulate cleaning & disinfection.•Material and drug product receipt & drug product shipment.•Documentation archiving.

Dedicated and skilled Parking Enforcement Officer with a strong commitment to encouraging considerate parking and facilitating smooth traffic flow. With a focus on minimizing disruptions for drivers, my primary role involved taking appropriate action against illegally parked vehicles. By issuing Penalty Charge Notices (PCNs) to violators and maintaining accurate records of evidence and observations, I ensured compliance with parking regulations. Additionally, I promptly reported equipment issues and monitored street activities to uphold safety standards. Courteously assisting the public with inquiries and providing guidance on lawful parking options, I played a crucial role in promoting community awareness and compliance. My expertise in gathering evidence, preparing detailed reports, and participating in adjudication and court hearings demonstrated my proficiency in enforcement processes. Committed to optimizing parking space utilization and maintaining public safety, I evaluated parking areas across all levels and provided support in locating vehicles when needed.Skills:•Parking Enforcement: Enforcing parking regulations and issuing Penalty Charge Notices (PCNs) to violators.•Evidence Gathering: Recording and documenting evidence and observations to monitor vehicle parking activities.•Equipment Reporting: Promptly reporting any equipment in need of repair to ensure timely maintenance.•Street Maintenance: Identifying and reporting problems with signs, lines, or street activity to maintain proper signage and safety.•Abandoned Vehicle Reporting: Notifying management about abandoned vehicles for necessary action.•Customer Service: Handling public inquiries with professionalism, providing courteous advice on lawful parking and explaining the process of challenging penalty charges or making formal complaints.•Documentation and Reporting: Proficient in gathering evidence, preparing detailed reports, and participating in adjudication and court hearings.

Edinburgh, Scotland, United Kingdom

Worked as part of HSBC's Edinburgh Call Center:📞 Managed high volumes of inbound business customer enquiries and provided outbound services via phone and email.💼 Assisted business customers through safeguarding reviews to ensure compliance with the government's 2017 anti-money laundering act and resolved or escalated issues when required.💻 Utilized CRM systems to securely log and maintain customer data in accordance with the Data Protection Act.🎯 Consistently achieved and exceeded stringent daily Key Performance Indicators (KPIs).🔑 Focused on delivering a high-quality end-to-end customer experience by actively listening to customer needs and engaging experts/others as necessary.✉️ Demonstrated excellent written and verbal communication skills, effectively engaging with stakeholders and internal/external customers.💡 Proficient in using Microsoft Office and other ICT systems.🔒 Knowledgeable in data protection requirements and GDPR principles related to handling customer data.

London, England, United Kingdom

Highly skilled and professional supervisor with a proven track record in effectively managing and leading a team of Civil Enforcement Officers. Committed to enforcing parking regulations and ensuring efficient operations within Special Parking Areas and Controlled Parking Zones. Strong communication and leadership abilities, dedicated to promoting positive public relations and maintaining a professional image for the council.Key Skills:•Team Leadership: Successfully supervised and line-managed a team of 10 Civil Enforcement Officers, providing clear communication, training, development, and motivation.•Performance Management: Conducted monthly reviews, set KPIs, and generated progress reports to ensure individual and team performance targets were met.•Compliance and Enforcement: Proficient in enforcing parking regulations, issuing Penalty Charge Notices (PCNs), and completing necessary documentation during enforcement patrols.•Customer Relations: Established and maintained excellent relations with the public, representing the council professionally and resolving any concerns or inquiries in a courteous manner.•Documentation and Reporting: Accurate and thorough completion of required paperwork, including pocketbooks, statements, and other relevant information related to enforcement activities.•Health and Safety Compliance: Conducted daily morning checks to ensure the office building adhered to health and safety standards.•Conflict Resolution: Skilled in handling disciplinary matters, resolving conflicts, and maintaining a harmonious team environment.

Results-driven sales professional with a strong background in the food industry. Skilled in market research, B2B lead generation, and delivering persuasive presentations to drive revenue growth. A collaborative team player with a proven track record of exceeding targets and maintaining client and investor relationships.Skills:•Market Research: Proficient in conducting thorough market research to identify potential leads and opportunities.•Lead Generation: Skilled in generating B2B leads through effective prospecting and outbound sales activities.•Presentation Skills: Experienced in preparing and delivering compelling presentations to engage new prospects and potential investors.•Revenue Growth: Consistently exceeded revenue targets by driving sales and capturing new business opportunities.•Marketing Strategy: Collaborated with sales and marketing teams to identify and implement effective marketing strategies.•Relationship Management: Successfully maintained existing client and investor relationships through effective communication and relationship-building techniques.

•Manage large amounts of incoming phone calls•Generate sales leads•Identify and assess customers’ needs to achieve satisfaction.•Build sustainable relationships and trust with customer accounts through open and interactive communication•Provide accurate, valid and complete information by using the right methods/tools•Meet personal/customer service team sales targets and call handling quotas•Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution•Keep records of customer interactions, process customer accounts and file documents•Follow communication procedures, guidelines and policies•Take the extra mile to engage customers