Serhii Derkach Email & Phone Number

Kyiv, Kyiv City, Ukraine

• Working on multiple migrations for different clients from various legacy systems to Genesys Cloud CX or Genesys MultiCloud.
• Working as a Business Analyst on different projects. Communicating with businesses to gather all the requirements and making sure that all their expectations are met in the project design and during the implementation.
• Having experience in Genesys Cloud CX and all its systems such as Architect, QM, WFM, etc.
• Designing/Building complicated IVRs for different types of business in both Genesys CX and Genesys MultiCloud
• Helping clients to decide what is the best way for them to migrate to Genesys: how we can implement logic of their legacy systems, and workarounds for any possible difficulties.
• Providing the best client experience with flawless go-live releases.

Kiev Region, Ukraine

• Ticketing/bug tracking, troubleshooting and fixing escalated customer issues
• Monitoring and upgrading customers’ installations generally based on Oracle Linux operating
• Providing advice and practical assistance to system users via the email messages via RT system
• Supporting users, network and operating systems administrators over the telephone and by email.
• Processing incoming support requests and providing interaction between Support and Development departments

Kiev Region, Ukraine

- Linux (administration, bash scripting); - Networks; - SQL (MySQL, Oracle); - VoIP fundamentals;

Kiev Region, Ukraine

• Leading the student parliament of the IT department.
• Organizing and managing events.
• Taking care of the educational and social problems of the students.