Serhii Tkachenko Email & Phone Number

Kharkiv, Ukraine

My key responsibilities include:- Conducting testing of API integration to identify any technical glitches or inconsistencies.- Providing comprehensive bug reports to the development team, and verifying fixes.- Creating and managing test documentation

Kharkiv, Ukraine

I was tasked with performing testing on a non-disclosure agreement virtual reality project developed using Unreal Engine. My responsibilities included:- Conducting functional, performance, UI, and usability testing using tools such as Unreal Editor, Jenkins and Perforce.- Running test cases to identify any issues and providing detailed reports of any defects found.- Maintaining communication with developers and other stakeholders to facilitate prompt issue resolution.- Verifying that defects and issues had been effectively resolved before signing off on a feature.

Kharkiv, Ukraine

- Identifying and reporting any technical issues related to the functionality of the game apps to ensure the delivery of high-quality products.- Conducting installation testing to ensure seamless user experience and compatibility with different devices and operating systems.- Running thorough release checklists to guarantee that all features and functionalities of the game apps were functioning as expected before release.

Kharkiv Region, Ukraine

- Building and maintaining relationships with key customers, ensure their needs are fulfilled- Escalating and resolving areas of concern raised by customers- Resolving billing issues, processing refund and reimbursement requests - Helping the company meet customer retention and revenue goals

Kharkiv Region, Ukraine

- Creating content for social media channels and maintaining content calendars- Customer relations, answering incoming questions, managing feedback- Testing apps and reporting issues to the dev team- Creating guidelines and templates for the Customer Support team- Ensuring the quality of Customer Support service

Kharkiv Region, Ukraine

- Identifying and resolving issues that customers encounter - Handle and manage customer support tools- Keeping records of each case and creating reports- Create new templates for recurrent issues- Administrating numerous game forums