Serina Heikes Email & Phone Number

Kansas City, Missouri, United States

I specialize in creating, refining, and managing impactful training programs. Collaborating with leadership and subject matter experts, I design curricula that align with organizational goals and ensure quality through research, content management, and innovative learning methods.Highlights:• Develop and implement engaging training programs to meet educational needs.• Ensure alignment between curriculum objectives and marketing materials.• Leverage evaluation tools to measure program effectiveness and impact.Skilled in curriculum design, project management, and branding alignment, I am passionate about driving educational excellence through creativity and attention to detail.

Kansas City, Mo

At WORQ-IT, we're changing how businesses tackle staff challenges. Our customized solutions aren't your typical, bland corporate fare. We're all about making a real, lasting impact.After years in corporate training, we recognized a neglected gap in the market for authentic solutions and decided to fill it with something different – not off-the-shelf, dated advice.We take the time to understand companies inside and out – culture, goals, and challenges. Armed with this first-hand knowledge and our vast network of resources, we craft outside-the-box strategies from scratch.From startups to established enterprises, we bring a fresh, down-to-earth approach to every project. No red tape, no limitations – just agile, effective, and enjoyable collaboration. That's WORQ-IT – because when it comes to making an impact, being different makes all the difference.*Spearheading innovative solutions that break the mold to solve the most pressing business issues*Empowering employees with practical skills and knowledge to excel in their roles and adeptly navigate change *Fostering a culture of authenticity, engagement, and continuous growth within organizations

Kansas City, Mo

At Synergy EDU, I created engaging and inspiring learning experiences that empowered aesthetic practitioners to reach success. I started by learning the specific needs of our clients, building trust with them, developing content that fit their specialized industry, setting up parameters for delivery, and pushing them to stay accountable. My ultimate goal was to make sure that they were always motivated and up-to-date with the latest insights and techniques in their field, so that they remained top of their game.

Mission, Kansas, United States

I lead the teams of Client Services Specialists and Schedulers, who act as a bridge between sales and operations to smoothly transition training from a client’s vision to a successfully performed event. We ensure our clients have a first-class experience by monitoring every step of the event process, by maintaining communication with the client, and by verifying everything and everyone is set up for a successful training session.

Mission, Ks

I analyze the audience demographic and evaluate the necessary industry and professional experience needed in order to identify the ideal trainer match for our onsite Enterprise Solutions clientele. It is vitally important for adult learners to connect with their facilitator on a level that will not only instill trust but ensure learning objectives are internalized to truly bridge the gap between knowledge and application. Working directly with the dynamic individuals who are able to harness and share their knowledge to create tangible behavior changes is an absolute pleasure! I am lucky to have the opportunity to play a part in changing people’s professional and personal lives.

Mission, Ks

My role as a Training Consultant is to create a strategic partnership with my clients by understanding specific business needs, challenges, and requirements. I take a consultative and collaborative approach to develop a strategy with clear objectives and outcomes. The insight gained through our strategic approach will ensure your business receives competency-based, innovative, and results-driven training by the best trainers in the business. I strive to meet your expectations at all points of the process to deliver both quality and satisfaction.

Gladstone, Mo

•Qualify and set appointments using door-to-door canvassing for the #1 Kansas City solar company•Exhibit persuasive face-to-face communication and effective objection-handling •Consistently achieve a closing rate of 18%-25% for appointments set in the field •Establish a presence and positive company reputation in multiple territories within 100-mile radius of downtown

Kansas City, Mo

•Qualify and close sales for largest privately held solar company in the U.S. •Exhibit persuasive communication and effective objection-handling while using active listening to convert opportunities into sales •Employ varied sales-winning strategies to complement various customer types and demographics •Eagerly learn, master, and effectively sell new product offerings while embracing quick and constant change •Apply extensive knowledge of solar incentives on a national level, technical understanding of solar power, and varied solar financial offerings to crush the competition •Establish long-term, loyal customer base through self-generated referrals by providing exemplary customer experience

Kansas City, Mo

•Quota-surpassing TSA with a strong history of surpassing employer expectations in all pursuits •Recurring top-qualifier of incoming sales leads and new prospects •Highest qual-to-sale rate month over month for site •Consistently exceeded 175 qualifications per month, earning recognition as one of the top 5 reps (out of 45) •Consistently exceeded 150 sold kWh's per month, earning recognition as one of the top 3 reps (out of 45) •Awarded “Sfunster of the Month” in September 2015 by peer nomination •Created and implemented training for solar sales consultants for transition to Sales 2.0 (elimination of TSA's): customer qualification, usage collection, and use of technical tools related to usage manipulation

Kansas City, Missouri Area

•Implemented a multi-million dollar meta-data platform and served as chief officer for the sales division, attending weekly meetings to trouble-shoot and manage issues during the implementation process•Maintain and manage all author accounts as well as facilitate successful book sales at all author events•Perform weekly inventory management for Barnes & Noble and compile rankings of best-selling book and calendars•Streamlined distribution of advance selling materials to both adult and children’s field reps in the US•Budget multi-million dollar COOP accounts for events, seasonal promotions, in-store placement, and advertising• Create sales-generating marketing sell sheets for the general trade, mass market, field, and authors•Organize and facilitate all custom publishing projects for our key accounts: Barnes & Noble, Scholastic, Costco, Sam’s Club, Baker & Taylor, etc while working closely with editorial, production, operations, and sales departments.•Serve as sales and meta-data liason for our distributor, Simon & Schuster

Kansas City, Missouri Area

•Completed two semesters of the publicity internship, invited back for Publicity 2•Compiled extensive review copy mailing lists, identifying media targets in key markets to maximize publicity efforts for a variety of AMP titles•Wrote and designed numerous press releases, managing an extensive approval process, always meeting deadlines and often exceeding expectations•Created additional promotional materials such as posters and postcards to further product marketing plans•Managed all facets of award submission process for AMP marketing department, identifying upcoming award opportunities and acquiring necessary materials, always ensuring complete and timely submissions while juggling numerous deadlines•Designed and implemented a new awards submission process to organize and streamline procedures

Bachelor Of Liberal Arts And Sciences, English Language And Literature

Education record